CVE-2025-5957: CWE-862 Missing Authorization in rcatheme Guest Support
The Guest Support – Complete customer support ticket system for WordPress plugin for WordPress is vulnerable to unauthorized loss of data due to a missing capability check on the 'deleteMassTickets' function in all versions up to, and including, 1.2.2. This makes it possible for unauthenticated attackers to delete arbitrary support tickets.
AI Analysis
Technical Summary
The Guest Support plugin for WordPress, developed by rcatheme, contains a missing authorization vulnerability (CWE-862) in the 'deleteMassTickets' function. This flaw allows unauthenticated attackers to delete support tickets arbitrarily due to the absence of a capability check. The vulnerability affects all versions up to and including 1.2.2. The CVSS 3.1 base score is 5.3 (medium severity), with an attack vector of network, no privileges required, no user interaction, and impact limited to integrity loss without confidentiality or availability impact. No patch or official fix has been provided yet.
Potential Impact
An attacker without authentication can delete arbitrary customer support tickets, resulting in loss of data integrity within the affected system. There is no impact on confidentiality or availability according to the CVSS vector. This could disrupt customer support operations by removing critical ticket information.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, consider disabling the Guest Support plugin or restricting access to trusted users only to prevent exploitation. Monitor official vendor channels for updates and apply any released patches promptly.
CVE-2025-5957: CWE-862 Missing Authorization in rcatheme Guest Support
Description
The Guest Support – Complete customer support ticket system for WordPress plugin for WordPress is vulnerable to unauthorized loss of data due to a missing capability check on the 'deleteMassTickets' function in all versions up to, and including, 1.2.2. This makes it possible for unauthenticated attackers to delete arbitrary support tickets.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The Guest Support plugin for WordPress, developed by rcatheme, contains a missing authorization vulnerability (CWE-862) in the 'deleteMassTickets' function. This flaw allows unauthenticated attackers to delete support tickets arbitrarily due to the absence of a capability check. The vulnerability affects all versions up to and including 1.2.2. The CVSS 3.1 base score is 5.3 (medium severity), with an attack vector of network, no privileges required, no user interaction, and impact limited to integrity loss without confidentiality or availability impact. No patch or official fix has been provided yet.
Potential Impact
An attacker without authentication can delete arbitrary customer support tickets, resulting in loss of data integrity within the affected system. There is no impact on confidentiality or availability according to the CVSS vector. This could disrupt customer support operations by removing critical ticket information.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, consider disabling the Guest Support plugin or restricting access to trusted users only to prevent exploitation. Monitor official vendor channels for updates and apply any released patches promptly.
Technical Details
- Data Version
- 5.1
- Assigner Short Name
- Wordfence
- Date Reserved
- 2025-06-09T19:40:09.044Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 686ca0fc6f40f0eb72f14b9e
Added to database: 7/8/2025, 4:39:24 AM
Last enriched: 4/9/2026, 10:34:35 AM
Last updated: 5/9/2026, 2:27:57 AM
Views: 145
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