Returns & Refund Policy
Threat Radar is a digital service. We respect consumer rights in the European Union and provide the following options for cancelling or refunding purchases.
Cancelling Subscriptions
Monthly subscriptions can be cancelled at any time from the Billing section. Cancellation prevents the next renewal charge but does not refund completed billing cycles. Access remains active until the end of the paid period.
Right of Withdrawal
Consumers within the European Union may withdraw from the purchase of a digital service within 14 days, provided the service has not yet been fully activated. Because Threat Radar access is provisioned immediately after payment, you acknowledge that activation starts at the moment you sign in following checkout. If you wish to exercise the right of withdrawal before activation occurs, contact us immediately at radar@offseq.com or call +371 2256 5353.
Refunds
We process refunds through the original payment method. Approved refunds are initiated within five (5) working days. Please provide your order reference number found in the payment confirmation email when requesting support.
Chargebacks
Before initiating a chargeback with your card issuer, please contact our support team. Most issues can be resolved quickly, and we are committed to providing transparent communication about subscription status and refunds.