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Terms & conditions

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These terms govern the purchase and use of Threat Radar subscriptions and the Individual Lifetime licence. By completing a payment you agree to be bound by these terms as well as the accompanying Returns & refund policy and Privacy policy.

1. Company Information

Threat Radar is provided by SEQ SIA (registration No. 40203410806), registered at Lastadijas 12 k-3, Riga, Latvia, LV-1050. All services are operated from Latvia. For support please contact us at radar@offseq.com or call +371 2256 5353.

2. Services

Threat Radar provides access to curated cyber threat intelligence, API usage, alerting and host monitoring. Plans available for purchase include monthly or annual subscriptions (Individual, Base, Pro, Enterprise) and a one-time Individual Lifetime licence for personal use by one person, with Individual plan limits. All offerings are delivered digitally via the user console and no physical items are shipped.

3. Pricing and Taxes

Prices displayed on the Pricing page and at checkout are shown in EUR and include all applicable taxes (VAT 21%). Should your organisation require a VAT invoice, please contact our support team with your order reference within five (5) working days after payment.

4. Ordering Process

To complete a purchase you must:

  1. Select a plan on the Pricing page.
  2. Review the order summary (plan, price, billing interval, company information) and confirm acceptance of these Terms and the Returns & Refund Policy.
  3. Be redirected to the secure hosted checkout of our payment provider Mollie and pay by card or with another payment method offered there.
  4. Upon successful payment you will receive on-screen confirmation. Subscription upgrades are applied immediately; an Individual Lifetime licence activates within a few minutes, or when the transfer arrives if you pay by bank transfer.

5. Delivery of Services

Access to digital services is provisioned automatically once payment confirmation is received from Mollie. In rare cases manual review may be required; in such circumstances we finalise activation within 24 hours and contact you via email.

6. Renewal and Cancellation

Subscriptions renew automatically by charging the payment method you authorised at checkout (a card, or a SEPA Direct Debit or PayPal mandate, held by Mollie): monthly plans every month, annual plans every 12 months, at the price agreed at checkout. Discount codes apply to the first payment only. You can replace the payment method used for renewals from the Billing section. A card saved with our previous payment provider cannot be moved to Mollie: if yours was, you are asked to confirm a payment method at your next renewal, and nothing is charged until you do. You may cancel renewal at any time from the Billing section or by contacting support before the next renewal date. Cancelling stops future charges but does not retroactively refund earlier payments. For the one-time Individual Lifetime licence no further billing occurs after the initial payment.

7. Returns & Refunds

Our Returns & refund policy describes situations where refunds are possible, including statutory rights to cancel digital services within 14 days if activation has not yet occurred. Restrictions and timelines are summarised again on the checkout screen prior to payment.

8. Privacy and Security

We process personal data as described in our Privacy policy. Payments are processed by Mollie B.V. (Keizersgracht 126, 1015 CW Amsterdam, the Netherlands), a licensed payment institution supervised by De Nederlandsche Bank and PCI DSS Level 1 compliant. Your full card number and bank login credentials are entered with Mollie or your bank and never reach Threat Radar systems.

9. Governing Law

These terms are governed by the laws of the Republic of Latvia. Any disputes shall be resolved by the competent courts of Latvia unless mandatory consumer protection legislation provides otherwise.