CVE-2024-13607: CWE-639 Authorization Bypass Through User-Controlled Key in rabilal JS Help Desk – AI-Powered Support & Ticketing System
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.
AI Analysis
Technical Summary
The JS Help Desk – AI-Powered Support & Ticketing System WordPress plugin versions up to 2.8.8 suffer from an authorization bypass vulnerability (CWE-639) due to missing validation on a user-controlled key in the 'exportusereraserequest' functionality. This allows authenticated users with minimal privileges (Subscriber and above) to access and export ticket data of other users, violating access control policies. The vulnerability is classified as an insecure direct object reference (IDOR).
Potential Impact
An attacker with Subscriber-level or higher permissions can export ticket data for any user, potentially exposing sensitive support ticket information. The impact is limited to confidentiality (partial data disclosure) without affecting integrity or availability. The CVSS score of 4.3 reflects a medium severity risk.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is released, restrict plugin usage to trusted users only and consider disabling or restricting the 'exportusereraserequest' functionality if possible. Monitor for updates from the vendor or WordPress plugin repository for patches addressing this vulnerability.
CVE-2024-13607: CWE-639 Authorization Bypass Through User-Controlled Key in rabilal JS Help Desk – AI-Powered Support & Ticketing System
Description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The JS Help Desk – AI-Powered Support & Ticketing System WordPress plugin versions up to 2.8.8 suffer from an authorization bypass vulnerability (CWE-639) due to missing validation on a user-controlled key in the 'exportusereraserequest' functionality. This allows authenticated users with minimal privileges (Subscriber and above) to access and export ticket data of other users, violating access control policies. The vulnerability is classified as an insecure direct object reference (IDOR).
Potential Impact
An attacker with Subscriber-level or higher permissions can export ticket data for any user, potentially exposing sensitive support ticket information. The impact is limited to confidentiality (partial data disclosure) without affecting integrity or availability. The CVSS score of 4.3 reflects a medium severity risk.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is released, restrict plugin usage to trusted users only and consider disabling or restricting the 'exportusereraserequest' functionality if possible. Monitor for updates from the vendor or WordPress plugin repository for patches addressing this vulnerability.
Technical Details
- Data Version
- 5.1
- Assigner Short Name
- Wordfence
- Date Reserved
- 2025-01-21T20:09:50.331Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 699f6e64b7ef31ef0b59f5f1
Added to database: 2/25/2026, 9:49:24 PM
Last enriched: 4/9/2026, 1:12:56 PM
Last updated: 4/11/2026, 10:09:56 PM
Views: 18
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