CVE-2024-13607: JS Help Desk (WordPress plugin) · Insecure Direct Object Reference
Affects JS Help Desk (WordPress plugin)Source CVE Database V5
Not known to be exploited · CVSS 4.3 Medium.
Data as of 25 Oct 2026, 19:02 UTC
- EPSS
- 0.4% chance of exploitation in 30 days – higher than 35% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:NExploitation evidence
Disclosed: evidence found.
CVE published 4 Feb 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 2026-10-25.
What to do
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| rabilal JS Help Desk – AI-Powered Support & Ticketing System | Affected
| Fixed in– |
AI-suggested
Until an official fix is released, restrict plugin usage to trusted users only and consider disabling or restricting the 'exportusereraserequest' functionality if possible. Monitor for updates from the vendor or WordPress plugin repository for patches addressing this vulnerability.
Description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.