CVE-2024-57726: SimpleHelp · Missing Authorization
Affects SimpleHelpSource CVE Database V5
Exploited in the wild · used in ransomware campaigns · KEV due 8 May 2026 · public detection template (Nuclei) · 66% EPSS : apply the vendor's fix or mitigations to SimpleHelp now.
Data as of 26 Oct 2026, 12:54 UTC
- KEV deadline
- US federal agencies must patch by this date; a sensible deadline for everyone else.
- Ransomware
- Used in ransomware campaigns
- EPSS
- 66.4% chance of exploitation in 30 days – higher than 99% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:HExploitation evidence
t = 0 is the CVE’s publication on cve.org
Disclosed: evidence found.
CVE published 15 Jan 2025
Detectable: evidence found.
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: evidence found.
Listed in CISA KEV 1.3 years after disclosure
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
Timeline
CVE ID reserved
by MITRE Corporation
, 6 days before disclosure
CVE published
on cve.org
, t = 0
Added to CISA KEV (opens in a new tab)
exploitation confirmed · ransomware use known
, 1.3 years after disclosure
KEV remediation due
US federal deadline
, 1.3 years after disclosure
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), CISA KEV (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.
What to do
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| SimpleHelp SimpleHelp | Affected
| Fixed in– |
Description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
References
- horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ (opens in a new tab)
- simple-help.com/kb---security-vulnerabilities-01-2025 (opens in a new tab)
- microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/ (opens in a new tab)
- trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce (opens in a new tab)
- cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726 (opens in a new tab)