CVE-2025-14079: CWE-862 Missing Authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Missing Authorization in all versions up to, and including, 3.3.5. This is due to missing capability checks on the eh_crm_ticket_general function combined with a shared nonce that is exposed to low-privileged users. This makes it possible for authenticated attackers, with Subscriber-level access and above, to modify global WSDesk settings via the `eh_crm_ticket_general` AJAX action.
AI Analysis
Technical Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin suffers from a Missing Authorization vulnerability (CWE-862) in the eh_crm_ticket_general AJAX action. This flaw allows authenticated users with minimal privileges (Subscriber-level and above) to bypass intended access controls and modify global WSDesk settings. The vulnerability is due to missing capability checks and the use of a shared nonce accessible to low-privileged users. It affects all plugin versions up to and including 3.3.5. No official patch or vendor advisory confirming remediation is currently available.
Potential Impact
An authenticated attacker with Subscriber-level access or higher can modify global WSDesk settings, potentially impacting the integrity of the ticketing system configuration. There is no indication of confidentiality or availability impact. No known exploits are reported in the wild.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is released, restrict plugin usage to trusted users only and consider limiting Subscriber-level access if possible. Monitor for vendor updates regarding an official patch.
CVE-2025-14079: CWE-862 Missing Authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Missing Authorization in all versions up to, and including, 3.3.5. This is due to missing capability checks on the eh_crm_ticket_general function combined with a shared nonce that is exposed to low-privileged users. This makes it possible for authenticated attackers, with Subscriber-level access and above, to modify global WSDesk settings via the `eh_crm_ticket_general` AJAX action.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The ELEX WordPress HelpDesk & Customer Ticketing System plugin suffers from a Missing Authorization vulnerability (CWE-862) in the eh_crm_ticket_general AJAX action. This flaw allows authenticated users with minimal privileges (Subscriber-level and above) to bypass intended access controls and modify global WSDesk settings. The vulnerability is due to missing capability checks and the use of a shared nonce accessible to low-privileged users. It affects all plugin versions up to and including 3.3.5. No official patch or vendor advisory confirming remediation is currently available.
Potential Impact
An authenticated attacker with Subscriber-level access or higher can modify global WSDesk settings, potentially impacting the integrity of the ticketing system configuration. There is no indication of confidentiality or availability impact. No known exploits are reported in the wild.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is released, restrict plugin usage to trusted users only and consider limiting Subscriber-level access if possible. Monitor for vendor updates regarding an official patch.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- Wordfence
- Date Reserved
- 2025-12-04T22:50:16.724Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 69846323f9fa50a62f145d2b
Added to database: 2/5/2026, 9:30:11 AM
Last enriched: 4/9/2026, 4:42:56 PM
Last updated: 5/6/2026, 2:23:17 PM
Views: 115
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