VulnerabilityPublished 24 Jun 2025

CVE-2025-27828: micontact-center-business · Cross-site Scripting

Affects micontact-center-businessSource CVE Database V5

Not known to be exploited · CVSS 7.1 High.

Data as of 26 Oct 2026, 17:16 UTC

CVSS 3.1 base score

7.1High

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.4% chance of exploitation in 30 days – higher than 35% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:L/A:N

Attack Vector: Network
Attack Complexity: Low
Privileges Required: None
User Interaction: Required
Scope: Unchanged
Confidentiality: High
Integrity: Low
Availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: Specialized access conditions or extenuating circumstances do not exist. An attacker can expect repeatable success against the vulnerable component.
Privileges Required: None: The attacker is unauthorized prior to attack, and therefore does not require any access to settings or files to carry out an attack.
User Interaction: Required: Successful exploitation of this vulnerability requires a user to take some action before the vulnerability can be exploited.
Scope: Unchanged: An exploited vulnerability can only affect resources managed by the same security authority. In this case, the vulnerable component and the impacted component are either the same, or both are managed by the same security authority.
Confidentiality: High: There is total loss of confidentiality, resulting in all resources within the impacted component being divulged to the attacker. Alternatively, access to only some restricted information is obtained, but the disclosed information presents a direct, serious impact.
Integrity: Low: Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact on the impacted component.
Availability: None: There is no impact to availability within the impacted component.

Definitions: FIRST CVSS v3.1 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 24 Jun 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponised: Public exploit code exists in Metasploit or Exploit-DB, or CISA SSVC or the CVSS exploit maturity reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Affected software

Product	Affected	Fixed in
Mavencom.mitel/micontact-center-business`pkg:maven/com.mitel/micontact-center-business`Other threats	Affected <=10.0.0.4 >=10.1.0.0 <=10.1.0.5 >=10.2.0.0 <=10.2.0.4	Fixed in–

Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.

AI-suggested

To mitigate this vulnerability effectively, European organizations should: 1) Implement strict input validation and output encoding on all user-supplied data in the chat component to prevent script injection. 2) Employ Content Security Policy (CSP) headers to restrict the execution of unauthorized scripts in the browser context. 3) Educate users and contact center agents about the risks of clicking on suspicious links or interacting with untrusted content. 4) Monitor web application logs for unusual input patterns or repeated attempts to exploit reflected XSS. 5) If possible, isolate the chat component within a sandboxed iframe to limit script execution scope. 6) Engage with Mitel for official patches or updates and prioritize their deployment once available. 7) Use web application firewalls (WAFs) with rules tailored to detect and block reflected XSS payloads targeting the chat interface. These measures go beyond generic advice by focusing on both technical controls and user awareness specific to the contact center environment.

Description

A vulnerability in the legacy chat component of Mitel MiContact Center Business through 10.0.0.4, 10.1.0.0 through 10.1.0.5, and 10.2.0.0 through 10.2.0.4 could allow an unauthenticated attacker to conduct a reflected cross-site scripting (XSS) attack due to insufficient input validation. A successful exploit requires user interaction and could allow an attacker to execute arbitrary scripts with a limited impact on the confidentiality and the integrity.

Impact

For European organizations using Mitel MiContact Center Business, this vulnerability poses a moderate risk primarily to the confidentiality and integrity of user sessions within the contact center environment. Attackers could leverage this vulnerability to execute malicious scripts that steal session tokens, perform phishing attacks, or manipulate user interactions, potentially leading to unauthorized access to sensitive customer communications or internal data. Given the critical role of contact centers in customer service and operations, any compromise could damage organizational reputation and customer trust. However, the requirement for user interaction and the reflected nature of the XSS limits the scope of automated or widespread exploitation. The impact on availability is minimal, and the vulnerability does not directly enable system-level compromise. Organizations in sectors with high customer interaction volumes, such as telecommunications, finance, and public services, may face higher operational risks if exploited.

CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') (opens in a new tab)
Base weaknessLikelihood of exploit: HighCWE Top 25 (2025): #1OWASP Top 10 A05:2025: Injection (opens in a new tab)
The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.
Architecture and Design · Libraries or Frameworks
Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid.
Implementation · Architecture and Design
Understand the context in which your data will be used and the encoding that will be expected. This is especially important when transmitting data between different components, or when generating outputs that can contain multiple encodings at the same time, such as web pages or multi-part mail messages.
Architecture and Design · Implementation · Attack Surface Reduction
Understand all the potential areas where untrusted inputs can enter your software: parameters or arguments, cookies, anything read from the network, environment variables, reverse DNS lookups, query results, request headers, URL components, e-mail, files, filenames, databases, and any external systems that provide…
OWASP Cheat Sheets
Cross Site Scripting Prevention (opens in a new tab)
DOM based XSS Prevention (opens in a new tab)
Injection Prevention (opens in a new tab)
Abuse Case (opens in a new tab)
Deserialization (opens in a new tab)
OWASP ASVS 4.0.3
V5.3.3 (opens in a new tab)
V1.5.1 (opens in a new tab)
Attack patterns
XSS Using MIME Type Mismatch (opens in a new tab)
DOM-Based XSS (opens in a new tab)
Reflected XSS (opens in a new tab)
Stored XSS (opens in a new tab)
Cross-Site Scripting (XSS) (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

Community reviews

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Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 24 Jun 2025, 14:14 UTC

WeaknessesCWE-79

Technical details

References

Community reviews

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