This vulnerability in Social Intents live-chat-support-by-social-intents (up to version 1.6.19) is due to improper neutralization of input during web page generation, resulting in stored cross-site scripting (XSS). An attacker could inject malicious scripts that persist and execute in the context of other users viewing the affected pages. The CVSS 3.1 vector indicates network attack vector, low attack complexity, high privileges required, user interaction needed, and impacts confidentiality, integrity, and availability at a low level.

Successful exploitation could allow an attacker with high privileges and user interaction to execute malicious scripts in the context of other users, potentially leading to limited confidentiality, integrity, and availability impacts. No known exploits in the wild have been reported.

Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Since no patch or official fix information is provided, users should monitor vendor communications for updates. Until a fix is available, limit high-privilege user interactions with untrusted input and consider additional input validation or output encoding as temporary mitigations.