CVE-2025-67977 is a security vulnerability identified in the VillaTheme HAPPY helpdesk support ticket system plugin, affecting versions up to and including 1.0.8. The core issue is a missing authorization control caused by incorrectly configured access control security levels within the application. This misconfiguration allows attackers to bypass intended permission checks, potentially granting unauthorized access to sensitive ticketing functions such as viewing, modifying, or deleting support tickets. Since the vulnerability relates to access control, it directly impacts the confidentiality and integrity of the data managed by the system. The vulnerability does not require authentication or user interaction, making exploitation easier for attackers who can reach the affected endpoints. Although no known exploits have been reported in the wild, the lack of a patch or mitigation guidance at the time of publication increases the risk for organizations using this plugin. The absence of a CVSS score necessitates an expert severity assessment based on the nature of the flaw and its potential impact. The vulnerability is particularly relevant for organizations relying on VillaTheme HAPPY for customer support ticket management, as unauthorized access could lead to data leaks, unauthorized ticket manipulation, or disruption of support services.

The missing authorization vulnerability in VillaTheme HAPPY can lead to unauthorized access to sensitive customer support tickets, exposing confidential information such as personal data, support issues, and internal communications. This compromises data confidentiality and integrity, potentially damaging customer trust and violating data protection regulations. Attackers could manipulate ticket data, disrupt support workflows, or escalate privileges within the system. For organizations, this can result in operational disruptions, reputational damage, and legal liabilities. Since the vulnerability does not require authentication, the attack surface is broad, increasing the likelihood of exploitation. The impact is especially significant for businesses that handle sensitive customer information or rely heavily on the plugin for support operations. Although no exploits are currently known, the potential for future exploitation remains high until patches or mitigations are applied.

Organizations should immediately audit their use of the VillaTheme HAPPY plugin and restrict access to the support ticket system to trusted users only. Implement network-level access controls such as IP whitelisting or VPN requirements to limit exposure. Monitor logs for unusual access patterns or unauthorized attempts to interact with ticketing functions. Since no official patch is currently available, consider temporarily disabling or uninstalling the plugin if feasible. Engage with VillaTheme or the plugin maintainers to obtain updates or patches addressing the authorization flaw. Review and harden access control configurations within the plugin settings, ensuring that only authorized roles have access to sensitive operations. Employ web application firewalls (WAFs) to detect and block suspicious requests targeting the plugin endpoints. Finally, maintain regular backups of ticket data to enable recovery in case of data tampering or loss.