CVE-2026-103768: ELEX WordPress HelpDesk & Customer Ticketing System · Unrestricted File Upload
Affects ELEX WordPress HelpDesk & Customer Ticketing SystemSource CVE Database V5
Not known to be exploited · CVSS 9.8 Critical.
Data as of 8 Nov 2026, 23:24 UTC
- EPSS
- 0.5% chance of exploitation in 30 days – higher than 47% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:HExploitation evidence
Disclosed: evidence found.
CVE published 16 Oct 2026
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 8 Nov 2026.
What to do
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| elextensionsELEX WordPress HelpDesk & Customer Ticketing System | Affected
| Fixed in– |
AI-suggested
Until an official fix is available, restrict access to the plugin and monitor for suspicious activity related to file uploads. Avoid exposing the affected plugin to untrusted networks or users.
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin versions up to and including 3.3.7 contain an arbitrary file upload vulnerability due to insufficient validation of IMAP email attachments. This flaw allows unauthenticated attackers to upload potentially executable files, enabling remote code execution. The vulnerability is identified as CWE-434 and has a critical CVSS score of 9.8.
References
- wordfence.com/threat-intel/vulnerabilities/id/8e8129b6-cc1d-4fdc-81a7-b0c8c3d1c308?source=cve (opens in a new tab)
- plugins.trac.wordpress.org/changeset?reponame=&new=3733037%40elex-helpdesk-customer-support-ticket-system%2Ftags%2F3.3.8&old=3538729%40elex-helpdesk-customer-support-ticket-system%2Ftags%2F3.3.7 (opens in a new tab)
- plugins.trac.wordpress.org/changeset/3733037/elex-helpdesk-customer-support-ticket-system/trunk/includes/Mailbox.php (opens in a new tab)