CVE-2026-103985: freescout · Improper Privilege Management
Affects freescoutSource CVE Database V5
Not known to be exploited · CVSS 7.1 High : upgrade to 1.8.231 soon.
Data as of 6 Nov 2026, 17:32 UTC
Thin evidence
One scorer or none| CNA (GitHub_M) | CVSS 3.1 | 7.1 |
|---|
- Patch
- Available – fixed in 1.8.231
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:NExploitation evidence
Disclosed: evidence found.
CVE published 6 Nov 2026
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 6 Nov 2026.
What to do
Upgrade freescout to 1.8.231.
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| freescout-help-deskfreescout | Affected
| Fixed in
|
AI-suggested
Upgrade FreeScout to version 1.8.231 or later, where this privilege management vulnerability has been fixed. No other mitigation or workaround is indicated by the vendor advisory.
Description
CVE-2026-103985 is a privilege management vulnerability in FreeScout versions prior to 1.8.231. It allows non-admin users to remove an administrator-imposed restriction that limits them to only assigned tickets. Exploiting this flaw, a restricted agent can read and modify conversations assigned to other agents within mailboxes they belong to. The issue is resolved in FreeScout version 1.8.231.