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VulnerabilityPublished

CVE-2026-103985: freescout · Improper Privilege Management

Affects freescoutSource CVE Database V5

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Not known to be exploited · CVSS 7.1 High : upgrade to 1.8.231 soon.

Data as of 6 Nov 2026, 17:32 UTC

CVSS 3.1 base score
7.1High
How severe the flaw is on the 0–10 CVSS scale.

Thin evidence

One scorer or none
CVSS scores by source
CNA (GitHub_M)CVSS 3.17.1
Patch
Available – fixed in 1.8.231
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 6 Nov 2026

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponized: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 6 Nov 2026.

What to do

Upgrade freescout to 1.8.231.

Affected software

ProductAffectedFixed in
freescout-help-deskfreescoutAffected
  • <1.8.231
Fixed in
  • 1.8.231

AI-suggested

Upgrade FreeScout to version 1.8.231 or later, where this privilege management vulnerability has been fixed. No other mitigation or workaround is indicated by the vendor advisory.

Description

CVE-2026-103985 is a privilege management vulnerability in FreeScout versions prior to 1.8.231. It allows non-admin users to remove an administrator-imposed restriction that limits them to only assigned tickets. Exploiting this flaw, a restricted agent can read and modify conversations assigned to other agents within mailboxes they belong to. The issue is resolved in FreeScout version 1.8.231.

References

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