CVE-2026-11399: CWE-639 Authorization Bypass Through User-Controlled Key in wpcodefactory Helpdesk Support Ticket System for WooCommerce
The Helpdesk Support Ticket System for WooCommerce plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.1.6 via the 'id' parameter due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with subscriber-level access and above, to delete arbitrary ticket responses belonging to other users by supplying any stsw_responses row ID to the deletion handler after obtaining the nonce from the admin footer.
AI Analysis
Technical Summary
CVE-2026-11399 describes an authorization bypass vulnerability in the Helpdesk Support Ticket System for WooCommerce plugin for WordPress, affecting all versions up to and including 2.1.6. The flaw arises from insufficient validation of the 'id' parameter, which is user-controlled. This allows authenticated attackers with subscriber-level privileges or above to delete arbitrary ticket responses by supplying any stsw_responses row ID to the deletion handler after obtaining the nonce from the admin footer. The vulnerability is categorized under CWE-639 (Insecure Direct Object Reference).
Potential Impact
An attacker with subscriber-level access or higher can delete ticket responses belonging to other users, resulting in integrity loss of ticket data. There is no impact on confidentiality or availability according to the CVSS vector. The overall severity is medium with a CVSS score of 4.3.
Mitigation Recommendations
No official patch or fix is currently documented. Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, restrict subscriber-level access carefully and monitor for suspicious deletion activity. Avoid granting unnecessary privileges to users.
CVE-2026-11399: CWE-639 Authorization Bypass Through User-Controlled Key in wpcodefactory Helpdesk Support Ticket System for WooCommerce
Description
The Helpdesk Support Ticket System for WooCommerce plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.1.6 via the 'id' parameter due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with subscriber-level access and above, to delete arbitrary ticket responses belonging to other users by supplying any stsw_responses row ID to the deletion handler after obtaining the nonce from the admin footer.
CVSS v3.1
Score 4.3medium
Affected software
wpcodefactory
Helpdesk Support Ticket System for WooCommerce
Weaknesses
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
CVE-2026-11399 describes an authorization bypass vulnerability in the Helpdesk Support Ticket System for WooCommerce plugin for WordPress, affecting all versions up to and including 2.1.6. The flaw arises from insufficient validation of the 'id' parameter, which is user-controlled. This allows authenticated attackers with subscriber-level privileges or above to delete arbitrary ticket responses by supplying any stsw_responses row ID to the deletion handler after obtaining the nonce from the admin footer. The vulnerability is categorized under CWE-639 (Insecure Direct Object Reference).
Potential Impact
An attacker with subscriber-level access or higher can delete ticket responses belonging to other users, resulting in integrity loss of ticket data. There is no impact on confidentiality or availability according to the CVSS vector. The overall severity is medium with a CVSS score of 4.3.
Mitigation Recommendations
No official patch or fix is currently documented. Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, restrict subscriber-level access carefully and monitor for suspicious deletion activity. Avoid granting unnecessary privileges to users.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- Wordfence
- Date Reserved
- 2026-06-05T16:31:55.166Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 6ac096c0a43b0b3b89a12232
Added to database: 10/03/2026, 05:46:40 UTC
Last enriched: 10/03/2026, 06:01:56 UTC
Last updated: 10/04/2026, 03:46:34 UTC
Views: 18
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