CVE-2026-14197: CWE-639 Authorization Bypass Through User-Controlled Key in Fluent Support
The Fluent Support WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.
AI Analysis
Technical Summary
The Fluent Support WordPress plugin versions prior to 2.3.1 do not enforce per-ticket access control when a support agent attempts to reassign a ticket's customer. This flaw allows agents with restricted permissions to change the assigned customer on any ticket, potentially impacting data integrity and user trust. The issue is identified as CWE-639 (Authorization Bypass Through User-Controlled Key).
Potential Impact
An attacker with restricted support agent privileges can reassign tickets to different customers beyond their authorized scope. This could lead to unauthorized modification of ticket ownership, potentially causing confusion or mismanagement of support requests. The CVSS score is 3.8 (low), indicating limited impact primarily on integrity and confidentiality with no availability impact.
Mitigation Recommendations
No official patch or remediation guidance is currently available. Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is released, organizations should restrict support agent permissions carefully and monitor for unauthorized ticket reassignments.
CVE-2026-14197: CWE-639 Authorization Bypass Through User-Controlled Key in Fluent Support
Description
The Fluent Support WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.
CVSS v3.1
Score 3.8low
Affected software
Fluent Support
Weaknesses
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The Fluent Support WordPress plugin versions prior to 2.3.1 do not enforce per-ticket access control when a support agent attempts to reassign a ticket's customer. This flaw allows agents with restricted permissions to change the assigned customer on any ticket, potentially impacting data integrity and user trust. The issue is identified as CWE-639 (Authorization Bypass Through User-Controlled Key).
Potential Impact
An attacker with restricted support agent privileges can reassign tickets to different customers beyond their authorized scope. This could lead to unauthorized modification of ticket ownership, potentially causing confusion or mismanagement of support requests. The CVSS score is 3.8 (low), indicating limited impact primarily on integrity and confidentiality with no availability impact.
Mitigation Recommendations
No official patch or remediation guidance is currently available. Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is released, organizations should restrict support agent permissions carefully and monitor for unauthorized ticket reassignments.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- WPScan
- Date Reserved
- 2026-06-30T09:06:09.451Z
- State
- PUBLISHED
Threat ID: 6a6d96d1bf32cb7a344ced66
Added to database: 08/01/2026, 06:48:49 UTC
Last enriched: 08/08/2026, 13:52:12 UTC
Last updated: 09/16/2026, 22:01:32 UTC
Views: 30
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