CVE-2026-14197: CWE-639 Authorization Bypass Through User-Controlled Key in Fluent Support
The Fluent Support WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.
AI Analysis
Technical Summary
The Fluent Support WordPress plugin versions prior to 2.3.1 contain an authorization bypass vulnerability (CWE-639) where the system does not verify if a support agent has permission to reassign a ticket's customer. This allows a restricted agent to reassign tickets they should not have access to, potentially altering ticket ownership across the system.
Potential Impact
An attacker with restricted support agent privileges can reassign tickets to different customers without proper authorization checks. This could lead to unauthorized modification of ticket ownership, potentially disrupting support workflows or exposing sensitive ticket information indirectly through reassignment.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Since the vulnerability affects versions before 2.3.1, upgrading to version 2.3.1 or later is likely recommended once confirmed by the vendor. Until then, restrict support agent permissions and monitor for unusual ticket reassignment activity.
CVE-2026-14197: CWE-639 Authorization Bypass Through User-Controlled Key in Fluent Support
Description
The Fluent Support WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.
Weaknesses
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The Fluent Support WordPress plugin versions prior to 2.3.1 contain an authorization bypass vulnerability (CWE-639) where the system does not verify if a support agent has permission to reassign a ticket's customer. This allows a restricted agent to reassign tickets they should not have access to, potentially altering ticket ownership across the system.
Potential Impact
An attacker with restricted support agent privileges can reassign tickets to different customers without proper authorization checks. This could lead to unauthorized modification of ticket ownership, potentially disrupting support workflows or exposing sensitive ticket information indirectly through reassignment.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Since the vulnerability affects versions before 2.3.1, upgrading to version 2.3.1 or later is likely recommended once confirmed by the vendor. Until then, restrict support agent permissions and monitor for unusual ticket reassignment activity.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- WPScan
- Date Reserved
- 2026-06-30T09:06:09.451Z
- Cvss Version
- null
- State
- PUBLISHED
- Remediation Level
- null
Threat ID: 6a6d96d1bf32cb7a344ced66
Added to database: 08/01/2026, 06:48:49 UTC
Last enriched: 08/01/2026, 07:09:32 UTC
Last updated: 08/01/2026, 21:27:29 UTC
Views: 7
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