Skip to main content
VulnerabilityPublished Updated

CVE-2026-16548: Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat (WordPress plugin) · Unrestricted File Upload

Affects Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat (WordPress plugin)Source CVE Database V5

0
Compare

Not known to be exploited · CVSS 6.5 Medium : upgrade to 1.8.2 when convenient.

Data as of 2 Nov 2026, 22:58 UTC

CVSS 3.1 base score
6.5Medium
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.4% chance of exploitation in 30 days – higher than 37% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch
Available – fixed in 1.8.2
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:L

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 4 Aug 2026

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponized: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 2 Nov 2026.

What to do

Upgrade Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat (WordPress plugin) to 1.8.2.

Affected software

ProductAffectedFixed in
Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and ChatAffected
  • <1.8.2
Fixed in
  • 1.8.2

AI-suggested

If you cannot patch yet, restrict or monitor file upload endpoints and disable or carefully configure channel response storage or mail-forwarding features to reduce exposure.

Description

The Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat WordPress plugin before 1.8.2 does not validate the type, extension, content, or size of files submitted to its public response endpoint and stores them under the uploads directory, so an unauthenticated user can upload arbitrary files. The original extension is discarded (files are stored under a bare UUID), so this does not yield code execution or stored XSS; impact is bounded to disk consumption and content hosting. The storing path requires the channel's response storage or mail-forwarding to be configured.

References

Community reviews

Loading reviews…