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CVE-2026-19806: CWE-287 Improper Authentication in devitemsllc Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

0
High
VulnerabilityCVE-2026-19806cvecve-2026-19806cwe-287
Published: 09/01/2026 (09/01/2026, 04:27:49 UTC)
Source: CVE Database V5
Vendor/Project: devitemsllc
Product: Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Description

The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.

CVSS v3.1

Score 8.8high

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Technical Details

Data Version
5.2
Assigner Short Name
Wordfence
Date Reserved
2026-08-13T21:00:07.082Z
Cvss Version
3.1
State
PUBLISHED
Remediation Level
null

Threat ID: 6a9656a2acd9273b4936dc61

Added to database: 09/01/2026, 04:37:54 UTC

Last updated: 09/01/2026, 15:57:36 UTC

Views: 14

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