CVE-2026-23758: GFI Software HelpDesk · Cross-site Scripting
Affects GFI Software HelpDeskSource CVE Database V5
Not known to be exploited · CVSS 5.1 Medium : upgrade to 4.99.9 when convenient.
Data as of 30 Oct 2026, 11:52 UTC
- EPSS
- 0.1% chance of exploitation in 30 days – higher than 4% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
- Patch
- Available – fixed in 4.99.9
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:NExploitation evidence
Disclosed: evidence found.
CVE published 20 Apr 2026
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 30 Oct 2026.
What to do
Upgrade GFI Software HelpDesk to 4.99.9.
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| GFI SoftwareHelpDesk | Affected
| Fixed in
|
AI-suggested
In the meantime, restrict staff access to trusted users only and consider additional input validation or web application firewall (WAF) rules to detect and block suspicious payloads in the ticket subject field. Avoid clicking on or viewing untrusted ticket subjects until a fix is available.
Description
GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the ticket subject field that allows authenticated staff members to inject malicious JavaScript by manipulating the editsubject POST parameter. Attackers can inject XSS payloads through inadequate sanitization in Controller_Ticket.EditSubmit() that bypass the incomplete SanitizeForXSS() method to execute arbitrary JavaScript when other staff members or administrators view the affected ticket.