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VulnerabilityPublished Updated

CVE-2026-23758: GFI Software HelpDesk · Cross-site Scripting

Affects GFI Software HelpDeskSource CVE Database V5

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Not known to be exploited · CVSS 5.1 Medium : upgrade to 4.99.9 when convenient.

Data as of 30 Oct 2026, 11:52 UTC

CVSS 4.0 base score
5.1Medium
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.1% chance of exploitation in 30 days – higher than 4% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch
Available – fixed in 4.99.9
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 20 Apr 2026

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponized: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 30 Oct 2026.

What to do

Upgrade GFI Software HelpDesk to 4.99.9.

Affected software

ProductAffectedFixed in
GFI SoftwareHelpDeskAffected
  • <4.99.9
Fixed in
  • 4.99.9

AI-suggested

In the meantime, restrict staff access to trusted users only and consider additional input validation or web application firewall (WAF) rules to detect and block suspicious payloads in the ticket subject field. Avoid clicking on or viewing untrusted ticket subjects until a fix is available.

Description

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the ticket subject field that allows authenticated staff members to inject malicious JavaScript by manipulating the editsubject POST parameter. Attackers can inject XSS payloads through inadequate sanitization in Controller_Ticket.EditSubmit() that bypass the incomplete SanitizeForXSS() method to execute arbitrary JavaScript when other staff members or administrators view the affected ticket.

References

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