VulnerabilityPublished 21 Apr 2026

CVE-2026-40567: freescout · Improper Encoding or Escaping of Output

Affects freescoutSource CVE Database V5

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Not known to be exploited · CVSS 5.8 Medium : upgrade to 1.8.213 when convenient.

Data as of 30 Oct 2026, 06:59 UTC

CVSS 3.1 base score

5.8Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.2% chance of exploitation in 30 days – higher than 15% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch: Available – fixed in 1.8.213

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N

Attack Vector: Network
Attack Complexity: Low
Privileges Required: None
User Interaction: None
Scope: Changed
Confidentiality: None
Integrity: Low
Availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: Specialized access conditions or extenuating circumstances do not exist. An attacker can expect repeatable success against the vulnerable component.
Privileges Required: None: The attacker is unauthorized prior to attack, and therefore does not require any access to settings or files to carry out an attack.
User Interaction: None: The vulnerable system can be exploited without any interaction from any user.
Scope: Changed: An exploited vulnerability can affect resources beyond the security scope managed by the security authority of the vulnerable component. In this case, the vulnerable component and the impacted component are different and managed by different security authorities.
Confidentiality: None: There is no loss of confidentiality within the impacted component.
Integrity: Low: Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact on the impacted component.
Availability: None: There is no impact to availability within the impacted component.

Definitions: FIRST CVSS v3.1 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 21 Apr 2026
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 29 Oct 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponized: A Metasploit exploit module or Exploit-DB entry exists (Metasploit scanner modules do not count), or CISA SSVC or the CVSS exploit maturity reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Upgrade freescout and freescout-help-desk/freescout to 1.8.213.

Affected software

Product	Affected	Fixed in
freescout-help-deskfreescout	Affected <1.8.213	Fixed in 1.8.213
GitHubfreescout-help-desk/freescout`pkg:github/freescout-help-desk/freescout`Other threats	Affected <1.8.213	Fixed in 1.8.213

Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.

AI-suggested

Upgrade FreeScout to version 1.8.213 or later, where this vulnerability is fixed. Since this is a self-hosted product, administrators must apply the update manually. Patch status is not explicitly stated in the vendor advisory, but the description confirms version 1.8.213 resolves the issue. Until patched, consider sanitizing or validating incoming email display names as a temporary measure.

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the `{%customer.fullName%}` signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.

Impact

The vulnerability allows unauthenticated attackers to inject arbitrary HTML content into legitimate outgoing emails from FreeScout, potentially enabling phishing attacks, user tracking, or spoofed messages. There is no direct confidentiality or availability impact reported. The CVSS 3.1 base score is 5.8 (medium severity), reflecting network attack vector, no privileges required, no user interaction, and impact limited to integrity (HTML injection). No known exploits in the wild have been reported.

CWE-116Improper Encoding or Escaping of Output (opens in a new tab)
Class weaknessLikelihood of exploit: HighOWASP Top 10 A05:2025: Injection (opens in a new tab)
The product prepares a structured message for communication with another component, but encoding or escaping of the data is either missing or done incorrectly. As a result, the intended structure of the message is not preserved.
Architecture and Design · Libraries or Frameworks
Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid.
Architecture and Design · Parameterization
If available, use structured mechanisms that automatically enforce the separation between data and code. These mechanisms may be able to provide the relevant quoting, encoding, and validation automatically, instead of relying on the developer to provide this capability at every point where output is generated.
Architecture and Design · Implementation
Understand the context in which your data will be used and the encoding that will be expected. This is especially important when transmitting data between different components, or when generating outputs that can contain multiple encodings at the same time, such as web pages or multi-part mail messages.
OWASP Cheat Sheets
Content Security Policy (opens in a new tab)
Injection Prevention (opens in a new tab)
SQL Injection Prevention (opens in a new tab)
Injection Prevention in Java (opens in a new tab)
Query Parameterization (opens in a new tab)
OWASP ASVS 4.0.3
V14.4.6 (opens in a new tab)
V14.4.4 (opens in a new tab)
V14.4.2 (opens in a new tab)
Attack patterns
Cross Zone Scripting (opens in a new tab)
User-Controlled Filename (opens in a new tab)
Web Server Logs Tampering (opens in a new tab)
AJAX Footprinting (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

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Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 21 Apr 2026, 16:46 UTC

WeaknessesCWE-116

Technical details

References

Community reviews

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