CVE-2026-41183: CWE-200: Exposure of Sensitive Information to an Unauthorized Actor in freescout-help-desk freescout
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, the assigned-only restriction is applied to direct conversation view and folder queries, but not to non-folder query builders. Global search and the AJAX filter path still reveal conversations that should be hidden. Version 1.8.215 fixes the vulnerability.
AI Analysis
Technical Summary
FreeScout, a self-hosted help desk and shared mailbox application, had an information exposure vulnerability (CWE-200) before version 1.8.215. While the assigned-only restriction was correctly applied to direct conversation views and folder queries, it was not enforced in non-folder query builders such as global search and AJAX filter paths. This flaw allowed unauthorized users with some privileges to access conversations they should not see. The vulnerability has a CVSS 3.1 score of 4.3 (medium severity) and was publicly disclosed in April 2026. The fix is included in FreeScout version 1.8.215.
Potential Impact
The vulnerability allows unauthorized actors with limited privileges to access sensitive conversation data that should be restricted. This exposure is limited to confidentiality impact (CWE-200) without affecting integrity or availability. There are no known exploits in the wild as of the publication date.
Mitigation Recommendations
Upgrade FreeScout to version 1.8.215 or later, where the vulnerability is fixed by properly enforcing access restrictions on all query paths including global search and AJAX filters. Patch status is not explicitly stated but the vendor has released version 1.8.215 that addresses this issue, so applying this update is the recommended remediation.
CVE-2026-41183: CWE-200: Exposure of Sensitive Information to an Unauthorized Actor in freescout-help-desk freescout
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, the assigned-only restriction is applied to direct conversation view and folder queries, but not to non-folder query builders. Global search and the AJAX filter path still reveal conversations that should be hidden. Version 1.8.215 fixes the vulnerability.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
FreeScout, a self-hosted help desk and shared mailbox application, had an information exposure vulnerability (CWE-200) before version 1.8.215. While the assigned-only restriction was correctly applied to direct conversation views and folder queries, it was not enforced in non-folder query builders such as global search and AJAX filter paths. This flaw allowed unauthorized users with some privileges to access conversations they should not see. The vulnerability has a CVSS 3.1 score of 4.3 (medium severity) and was publicly disclosed in April 2026. The fix is included in FreeScout version 1.8.215.
Potential Impact
The vulnerability allows unauthorized actors with limited privileges to access sensitive conversation data that should be restricted. This exposure is limited to confidentiality impact (CWE-200) without affecting integrity or availability. There are no known exploits in the wild as of the publication date.
Mitigation Recommendations
Upgrade FreeScout to version 1.8.215 or later, where the vulnerability is fixed by properly enforcing access restrictions on all query paths including global search and AJAX filters. Patch status is not explicitly stated but the vendor has released version 1.8.215 that addresses this issue, so applying this update is the recommended remediation.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- GitHub_M
- Date Reserved
- 2026-04-17T16:34:45.526Z
- Cvss Version
- 3.1
- State
- PUBLISHED
- Remediation Level
- null
Threat ID: 69e7b0e619fe3cd2cde9a4d1
Added to database: 4/21/2026, 5:16:22 PM
Last enriched: 4/21/2026, 5:32:01 PM
Last updated: 4/22/2026, 6:07:11 AM
Views: 8
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