CVE-2026-4654: CWE-639 Authorization Bypass Through User-Controlled Key in awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin
The Awesome Support WordPress plugin up to version 6. 3. 7 contains an authorization bypass vulnerability due to improper permission checks in the wpas_get_ticket_replies_ajax() function. Authenticated users with subscriber-level access or higher can manipulate the ticket_id parameter to view support tickets they should not have access to, exposing sensitive information. The vulnerability is classified as an Insecure Direct Object Reference (CWE-639) and has a medium severity with a CVSS score of 5. 3. No official patch or remediation guidance is currently available from the vendor. There are no known exploits in the wild at this time.
AI Analysis
Technical Summary
CVE-2026-4654 is an authorization bypass vulnerability in the Awesome Support WordPress HelpDesk & Support Plugin affecting versions up to and including 6.3.7. The issue arises because the function wpas_get_ticket_replies_ajax() does not verify if the authenticated user has permission to view the requested ticket, allowing users with subscriber-level privileges or higher to access sensitive ticket information by altering the ticket_id parameter. This represents an Insecure Direct Object Reference (CWE-639) vulnerability. The CVSS 3.1 base score is 5.3, indicating medium severity. No patch or official remediation has been published by the vendor as of the data provided.
Potential Impact
An attacker with authenticated subscriber-level access or higher can access sensitive information from all support tickets in the system by manipulating the ticket_id parameter. This leads to unauthorized disclosure of potentially sensitive support ticket data. There is no indication of impact on integrity or availability, only confidentiality is affected. No known exploits are reported in the wild.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is released, restrict user roles and permissions to minimize exposure, and monitor for suspicious activity related to ticket access. Avoid granting subscriber-level access to untrusted users. Follow vendor channels for updates on patches or official mitigations.
CVE-2026-4654: CWE-639 Authorization Bypass Through User-Controlled Key in awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin
Description
The Awesome Support WordPress plugin up to version 6. 3. 7 contains an authorization bypass vulnerability due to improper permission checks in the wpas_get_ticket_replies_ajax() function. Authenticated users with subscriber-level access or higher can manipulate the ticket_id parameter to view support tickets they should not have access to, exposing sensitive information. The vulnerability is classified as an Insecure Direct Object Reference (CWE-639) and has a medium severity with a CVSS score of 5. 3. No official patch or remediation guidance is currently available from the vendor. There are no known exploits in the wild at this time.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
CVE-2026-4654 is an authorization bypass vulnerability in the Awesome Support WordPress HelpDesk & Support Plugin affecting versions up to and including 6.3.7. The issue arises because the function wpas_get_ticket_replies_ajax() does not verify if the authenticated user has permission to view the requested ticket, allowing users with subscriber-level privileges or higher to access sensitive ticket information by altering the ticket_id parameter. This represents an Insecure Direct Object Reference (CWE-639) vulnerability. The CVSS 3.1 base score is 5.3, indicating medium severity. No patch or official remediation has been published by the vendor as of the data provided.
Potential Impact
An attacker with authenticated subscriber-level access or higher can access sensitive information from all support tickets in the system by manipulating the ticket_id parameter. This leads to unauthorized disclosure of potentially sensitive support ticket data. There is no indication of impact on integrity or availability, only confidentiality is affected. No known exploits are reported in the wild.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is released, restrict user roles and permissions to minimize exposure, and monitor for suspicious activity related to ticket access. Avoid granting subscriber-level access to untrusted users. Follow vendor channels for updates on patches or official mitigations.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- Wordfence
- Date Reserved
- 2026-03-23T15:00:10.423Z
- Cvss Version
- 3.1
- State
- PUBLISHED
- Remediation Level
- null
Threat ID: 69d60c5a1cc7ad14da400531
Added to database: 4/8/2026, 8:05:46 AM
Last enriched: 4/8/2026, 8:20:53 AM
Last updated: 4/8/2026, 9:07:51 AM
Views: 4
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