CVE-2026-4654: CWE-639 Authorization Bypass Through User-Controlled Key in awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin
CVE-2026-4654 is an authorization bypass vulnerability in the Awesome Support WordPress plugin up to version 6. 3. 7. The vulnerability arises because the function wpas_get_ticket_replies_ajax() does not verify if the authenticated user has permission to view the requested ticket. This allows authenticated users with subscriber-level access or higher to access sensitive information from all support tickets by manipulating the ticket_id parameter. The vulnerability is classified as an Insecure Direct Object Reference (CWE-639) and has a medium severity with a CVSS score of 5. 3. No official patch or remediation guidance is currently available from the vendor. There are no known exploits in the wild at this time.
AI Analysis
Technical Summary
The Awesome Support – WordPress HelpDesk & Support Plugin contains an authorization bypass vulnerability (CWE-639) in versions up to 6.3.7. The function wpas_get_ticket_replies_ajax() fails to verify user permissions when accessing ticket replies, allowing authenticated users with subscriber-level privileges or higher to access ticket data they should not be authorized to view by manipulating the ticket_id parameter. This results in unauthorized disclosure of sensitive support ticket information. The vulnerability has a CVSS 3.1 base score of 5.3, indicating medium severity. No vendor advisory or patch is currently available, and the plugin is not a cloud service.
Potential Impact
An authenticated user with subscriber-level access or higher can access sensitive information from all support tickets in the system by exploiting this vulnerability. This leads to unauthorized disclosure of potentially sensitive support ticket data. There is no indication of impact on data integrity or availability. No known exploits have been reported in the wild.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is released, restrict user roles to trusted users only and monitor for suspicious activity related to ticket access. Avoid granting subscriber-level access to untrusted users. Review plugin updates regularly for a security patch addressing this issue.
CVE-2026-4654: CWE-639 Authorization Bypass Through User-Controlled Key in awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin
Description
CVE-2026-4654 is an authorization bypass vulnerability in the Awesome Support WordPress plugin up to version 6. 3. 7. The vulnerability arises because the function wpas_get_ticket_replies_ajax() does not verify if the authenticated user has permission to view the requested ticket. This allows authenticated users with subscriber-level access or higher to access sensitive information from all support tickets by manipulating the ticket_id parameter. The vulnerability is classified as an Insecure Direct Object Reference (CWE-639) and has a medium severity with a CVSS score of 5. 3. No official patch or remediation guidance is currently available from the vendor. There are no known exploits in the wild at this time.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The Awesome Support – WordPress HelpDesk & Support Plugin contains an authorization bypass vulnerability (CWE-639) in versions up to 6.3.7. The function wpas_get_ticket_replies_ajax() fails to verify user permissions when accessing ticket replies, allowing authenticated users with subscriber-level privileges or higher to access ticket data they should not be authorized to view by manipulating the ticket_id parameter. This results in unauthorized disclosure of sensitive support ticket information. The vulnerability has a CVSS 3.1 base score of 5.3, indicating medium severity. No vendor advisory or patch is currently available, and the plugin is not a cloud service.
Potential Impact
An authenticated user with subscriber-level access or higher can access sensitive information from all support tickets in the system by exploiting this vulnerability. This leads to unauthorized disclosure of potentially sensitive support ticket data. There is no indication of impact on data integrity or availability. No known exploits have been reported in the wild.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is released, restrict user roles to trusted users only and monitor for suspicious activity related to ticket access. Avoid granting subscriber-level access to untrusted users. Review plugin updates regularly for a security patch addressing this issue.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- Wordfence
- Date Reserved
- 2026-03-23T15:00:10.423Z
- Cvss Version
- 3.1
- State
- PUBLISHED
- Remediation Level
- null
Threat ID: 69d60c5a1cc7ad14da400531
Added to database: 4/8/2026, 8:05:46 AM
Last enriched: 4/15/2026, 12:38:47 PM
Last updated: 5/23/2026, 9:42:54 PM
Views: 115
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