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VulnerabilityPublished

CVE-2026-86858: ServiceNow AI Platform · Improper Access Control

Affects ServiceNow AI PlatformSource CVE Database V5

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Not known to be exploited · CVSS 8.7 High · fixed in Zurich Patch 11 Hot Fix 3 : patch ServiceNow AI Platform soon.

Data as of 7 Nov 2026, 23:24 UTC

CVSS 4.0 base score
8.7High
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.2% chance of exploitation in 30 days – higher than 20% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch
Available – fixed in Zurich Patch 11 Hot Fix 3, Zurich Patch 10 Hot Fix 4a W32, Zurich Patch 10 Hot Fix 3b +4
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:H/VA:N/SC:N/SI:N/SA:N

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 24 Sep 2026

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponized: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 7 Nov 2026.

What to do

Upgrade to a fixed release listed under Affected software.

Affected software

ProductAffectedFixed in
ServiceNowServiceNow AI PlatformAffected
  • =0
Fixed in
  • Zurich Patch 11 Hot Fix 3
  • Zurich Patch 10 Hot Fix 4a W32
  • Zurich Patch 10 Hot Fix 3b
  • Yokohama Patch 13 Hot Fix 5a
  • Australia Patch 5
  • Australia Patch 4 Hot Fix 3
  • Australia Patch 2 Hot Fix 4b W32

AI-suggested

ServiceNow has released a security update that addresses this vulnerability and deployed it to hosted instances. Partners and self-hosted customers have been provided with the update. Customers should promptly apply the provided updates or upgrade to a patched release to mitigate the risk. Since this is a cloud service, the vendor manages remediation for hosted instances.

Description

ServiceNow has remediated an improper access control security issue that was identified in the ServiceNow AI Platform. This security issue could enable an unauthenticated user, in certain circumstances, to create, modify, or delete instance data beyond what was intended. In August 2026, ServiceNow deployed a security update to hosted instances and ServiceNow provided the update to our partners and self-hosted customers. We are not currently aware of malicious exploitation against ServiceNow instances. We recommend customers promptly apply appropriate updates or upgrade to a patched release if they have not already done so.

References

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