CVE-2026-94539: CWE-89 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') in psmplugins SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the 'sort_by' parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the 'Assign Agents' permission configured.
CVE-2026-94539: CWE-89 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') in psmplugins SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
Description
The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the 'sort_by' parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the 'Assign Agents' permission configured.
CVSS v3.1
Score 6.5medium
Affected software
psmplugins
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
Weaknesses
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- Wordfence
- Date Reserved
- 2026-09-21T18:29:41.510Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 6ac06c91a43b0b3b89956b15
Added to database: 10/03/2026, 02:46:41 UTC
Last updated: 10/03/2026, 02:46:41 UTC
Views: 1
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