OTRS: Mehrere Schwachstellen
Affects Bundesamt für Sicherheit in der Informationstechnik OTRSSource GCVE Database
Not known to be exploited : upgrade to 2025.2.0 or 2025.1.x when convenient.
Data as of 30 Oct 2026, 02:31 UTC
Rated by Threat Radar · No CVSS score from NVD or the CNA
- Patch
- Available – fixed in 2025.2.0, 2025.1.x
Exploitation evidence
Disclosed: evidence found.
CVE published 26 Jan 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 29 Oct 2026.
What to do
Upgrade Bundesamt für Sicherheit in der Informationstechnik OTRS to 2025.2.0 or 2025.1.x.
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| Bundesamt für Sicherheit in der Informationstechnik OTRS | Affected
| Fixed in
|
AI-suggested
Users should upgrade to OTRS versions 2025.2.0 or 2025.1.x where the vulnerabilities have been fixed. No additional mitigation steps are indicated in the vendor advisory.
Description
Multiple vulnerabilities have been identified in the Open Ticket Request System (OTRS), a help-desk ticketing system. These vulnerabilities affect versions prior to 2025.2.0, specifically versions before 2025.1.x and those from 2025.1.0 up to but not including 2025.2.0. Fixed versions are available starting from 2025.2.0 and 2025.1.x.
References
- wid.cert-bund.de/.well-known/csaf/white/2025/wid-sec-w-2025-0193.json (opens in a new tab)
- wid.cert-bund.de/portal/wid/securityadvisory?name=WID-SEC-2025-0193 (opens in a new tab)
- otrs.com/release-notes/otrs-security-advisory-2025-01/ (opens in a new tab)
- otrs.com/release-notes/otrs-security-advisory-2025-02/ (opens in a new tab)
- otrs.com/release-notes/otrs-security-advisory-2025-03/ (opens in a new tab)
- otrs.com/release-notes/otrs-security-advisory-2025-04/ (opens in a new tab)
- otrs.com/release-notes/otrs-security-advisory-2025-05/ (opens in a new tab)