CVE-2024-13552: CWE-285 Improper Authorization in psmplugins SupportCandy – Helpdesk & Customer Support Ticket System
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.
AI Analysis
Technical Summary
The SupportCandy plugin for WordPress contains an insecure direct object reference vulnerability in all versions up to 3.3.0. This occurs because the plugin fails to properly validate user permissions when handling file uploads and downloads related to support tickets. As a result, authenticated attackers can access attachments from tickets they do not own. Additionally, if the admin enables guest ticket creation, unauthenticated attackers may exploit this flaw to access attachments without authentication. This vulnerability is categorized under CWE-285 (Improper Authorization) and has a CVSS 3.1 base score of 4.3, indicating a medium severity impact primarily on confidentiality.
Potential Impact
The vulnerability allows unauthorized disclosure of ticket attachments by bypassing authorization controls. Authenticated users can access files from other users' tickets, potentially exposing sensitive information. If guest tickets are enabled, unauthenticated attackers can also exploit this to access attachments. There is no indication of impact to integrity or availability. No known exploits are reported in the wild at this time.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Since no patch or fix links are provided, users should monitor the vendor's communications for updates. Until a fix is available, administrators should consider disabling guest ticket creation to reduce exposure and restrict plugin usage to trusted users only.
CVE-2024-13552: CWE-285 Improper Authorization in psmplugins SupportCandy – Helpdesk & Customer Support Ticket System
Description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The SupportCandy plugin for WordPress contains an insecure direct object reference vulnerability in all versions up to 3.3.0. This occurs because the plugin fails to properly validate user permissions when handling file uploads and downloads related to support tickets. As a result, authenticated attackers can access attachments from tickets they do not own. Additionally, if the admin enables guest ticket creation, unauthenticated attackers may exploit this flaw to access attachments without authentication. This vulnerability is categorized under CWE-285 (Improper Authorization) and has a CVSS 3.1 base score of 4.3, indicating a medium severity impact primarily on confidentiality.
Potential Impact
The vulnerability allows unauthorized disclosure of ticket attachments by bypassing authorization controls. Authenticated users can access files from other users' tickets, potentially exposing sensitive information. If guest tickets are enabled, unauthenticated attackers can also exploit this to access attachments. There is no indication of impact to integrity or availability. No known exploits are reported in the wild at this time.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Since no patch or fix links are provided, users should monitor the vendor's communications for updates. Until a fix is available, administrators should consider disabling guest ticket creation to reduce exposure and restrict plugin usage to trusted users only.
Technical Details
- Data Version
- 5.1
- Assigner Short Name
- Wordfence
- Date Reserved
- 2025-01-20T20:28:18.249Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 699f6e5fb7ef31ef0b59f1fc
Added to database: 2/25/2026, 9:49:19 PM
Last enriched: 4/9/2026, 7:32:11 PM
Last updated: 4/12/2026, 2:04:50 PM
Views: 25
Community Reviews
0 reviewsCrowdsource mitigation strategies, share intel context, and vote on the most helpful responses. Sign in to add your voice and help keep defenders ahead.
Want to contribute mitigation steps or threat intel context? Sign in or create an account to join the community discussion.
Actions
Updates to AI analysis require Pro Console access. Upgrade inside Console → Billing.
Need more coverage?
Upgrade to Pro Console for AI refresh and higher limits.
For incident response and remediation, OffSeq services can help resolve threats faster.
Latest Threats
Check if your credentials are on the dark web
Instant breach scanning across billions of leaked records. Free tier available.