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VulnerabilityPublished Updated

CVE-2024-34990: helpdesk · Unrestricted File Upload

Affects helpdeskSource CVE Database V5

0

Not known to be exploited · CVSS 10.0 Critical.

Data as of 26 Oct 2026, 09:15 UTC

CVSS 3.1 base score
10.0Critical
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.5% chance of exploitation in 30 days – higher than 43% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 19 Jun 2024

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponised: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

What to do

Affected software

ProductAffectedFixed in
GitHubfriends-of-presta/helpdeskpkg:github/friends-of-presta/helpdeskOther threatsAffected
  • <=2.4.0
Fixed in–

Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.

AI-suggested

Until an official patch is released, organizations should implement the following specific mitigations: 1) Immediately disable or restrict access to the Help Desk - Customer Support Management System module to prevent file uploads. 2) Employ web application firewalls (WAFs) with custom rules to detect and block attempts to upload .php files or access known upload paths associated with the module. 3) Implement strict server-side file upload validation and filtering to reject files with executable extensions, especially .php. 4) Restrict file permissions and execution rights on upload directories to prevent execution of uploaded scripts. 5) Monitor web server logs and file system changes for suspicious activity indicative of exploitation attempts. 6) Consider isolating the affected module in a sandboxed environment or container to limit potential damage. 7) Regularly back up critical data and verify restoration procedures. 8) Stay alert for official patches or updates from FME Modules and apply them promptly once available. 9) Conduct thorough security assessments of PrestaShop installations to identify and remediate similar vulnerabilities.

Description

In the module "Help Desk - Customer Support Management System" (helpdesk) up to version 2.4.0 from FME Modules for PrestaShop, a customer can upload .php files. Methods `HelpdeskHelpdeskModuleFrontController::submitTicket()` and `HelpdeskHelpdeskModuleFrontController::replyTicket()` allow upload of .php files on a predictable path for connected customers.

References

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