CVE-2024-57727: SimpleHelp · Path Traversal
Affects SimpleHelpSource CVE Database V5
Exploited in the wild · used in ransomware campaigns · KEV due 6 Mar 2025 · public exploit available (Metasploit) · 96% EPSS : apply the vendor's fix or mitigations to SimpleHelp now.
Data as of 26 Oct 2026, 13:47 UTC
- KEV deadline
- US federal agencies must patch by this date; a sensible deadline for everyone else.
- Ransomware
- Used in ransomware campaigns
- EPSS
- 96.8% chance of exploitation in 30 days – higher than 99% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:NExploitation evidence
t = 0 is the CVE’s publication on cve.org
Disclosed: evidence found.
CVE published 15 Jan 2025
Detectable: evidence found.
nuclei template: SimpleHelp <= 5.5.7 - Unauthenticated Path Traversal
Weaponised: evidence found.
Exploited in the wildExploited: evidence found.
Listed in CISA KEV 29 days after disclosure
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
Timeline
CVE ID reserved
by MITRE Corporation
, 6 days before disclosure
CVE published
on cve.org
, t = 0
Added to CISA KEV (opens in a new tab)
exploitation confirmed · ransomware use known
, 29 days after disclosure
KEV remediation due
US federal deadline
, 50 days after disclosure
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), CISA KEV (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.
What to do
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| SimpleHelp SimpleHelp | Affected
| Fixed in– |
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.