CVE-2024-8548: CWE-862 Missing Authorization in logoninc KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin
The KB Support – WordPress Help Desk and Knowledge Base plugin for WordPress is vulnerable to unauthorized modification and loss of data due to a missing capability check on several functions in the /includes/ajax-functions.php file all versions up to, and including, 1.6.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to perform multiple administrative actions, such as replying to arbitrary tickets, updating the status of any post, deleting any post, adding notes to tickets, flagging or unflagging tickets, and adding or removing ticket participants.
AI Analysis
Technical Summary
The KB Support – WordPress Help Desk and Knowledge Base plugin suffers from a missing authorization check (CWE-862) in multiple functions within the /includes/ajax-functions.php file. This flaw allows authenticated users with minimal privileges (Subscriber-level and above) to execute administrative actions such as replying to tickets, changing post statuses, deleting posts, adding notes, and managing ticket participants. The vulnerability affects all versions up to 1.6.6 and has a CVSS 3.1 base score of 8.1, indicating a high impact on confidentiality and integrity but no impact on availability.
Potential Impact
Exploitation of this vulnerability allows an authenticated low-privilege user to perform unauthorized administrative actions, leading to potential unauthorized data modification and loss of data integrity within the support ticket and knowledge base system. Confidentiality and integrity impacts are high, as attackers can manipulate ticket data and posts, but availability is not affected. There are no known exploits in the wild at this time.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is released, restrict Subscriber-level access to trusted users only and monitor plugin updates closely. Avoid granting unnecessary privileges to low-level users. No official patch or temporary fix information is currently available.
CVE-2024-8548: CWE-862 Missing Authorization in logoninc KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin
Description
The KB Support – WordPress Help Desk and Knowledge Base plugin for WordPress is vulnerable to unauthorized modification and loss of data due to a missing capability check on several functions in the /includes/ajax-functions.php file all versions up to, and including, 1.6.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to perform multiple administrative actions, such as replying to arbitrary tickets, updating the status of any post, deleting any post, adding notes to tickets, flagging or unflagging tickets, and adding or removing ticket participants.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The KB Support – WordPress Help Desk and Knowledge Base plugin suffers from a missing authorization check (CWE-862) in multiple functions within the /includes/ajax-functions.php file. This flaw allows authenticated users with minimal privileges (Subscriber-level and above) to execute administrative actions such as replying to tickets, changing post statuses, deleting posts, adding notes, and managing ticket participants. The vulnerability affects all versions up to 1.6.6 and has a CVSS 3.1 base score of 8.1, indicating a high impact on confidentiality and integrity but no impact on availability.
Potential Impact
Exploitation of this vulnerability allows an authenticated low-privilege user to perform unauthorized administrative actions, leading to potential unauthorized data modification and loss of data integrity within the support ticket and knowledge base system. Confidentiality and integrity impacts are high, as attackers can manipulate ticket data and posts, but availability is not affected. There are no known exploits in the wild at this time.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is released, restrict Subscriber-level access to trusted users only and monitor plugin updates closely. Avoid granting unnecessary privileges to low-level users. No official patch or temporary fix information is currently available.
Technical Details
- Data Version
- 5.1
- Assigner Short Name
- Wordfence
- Date Reserved
- 2024-09-06T19:19:03.349Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 699f6c2cb7ef31ef0b560c08
Added to database: 2/25/2026, 9:39:56 PM
Last enriched: 4/9/2026, 3:13:30 PM
Last updated: 4/11/2026, 4:03:23 PM
Views: 11
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