CVE-2026-103984: freescout · Missing Authorization
Affects freescoutSource CVE Database V5
Not known to be exploited · CVSS 6.5 Medium : upgrade to 1.8.231 when convenient.
Data as of 6 Nov 2026, 17:19 UTC
Thin evidence
One scorer or none| CNA (GitHub_M) | CVSS 3.1 | 6.5 |
|---|
- Patch
- Available – fixed in 1.8.231
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:NExploitation evidence
Disclosed: evidence found.
CVE published 6 Nov 2026
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 6 Nov 2026.
What to do
Upgrade freescout to 1.8.231.
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| freescout-help-deskfreescout | Affected
| Fixed in
|
Description
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabled, the load_customer_info AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231.