CVE-2026-18363: Enhancesoft osTicket · Weak Password Recovery

Attack Vector: Network

The vulnerable system is bound to the network stack and the set of possible attackers extends beyond the other options listed below, up to and including the entire Internet. Such a vulnerability is often termed “remotely exploitable” and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).

Attack Complexity: Low

The attacker must take no measurable action to exploit the vulnerability. The attack requires no target-specific circumvention to exploit the vulnerability. An attacker can expect repeatable success against the vulnerable system.

Attack Requirements: Present

The successful attack depends on the presence of specific deployment and execution conditions of the vulnerable system that enable the attack. These include: a race condition must be won to successfully exploit the vulnerability (the successfulness of the attack is conditioned on execution conditions that are not under full control of the attacker, or the attack may need to be launched multiple times against a single target before being successful); the attacker must inject themselves into the logical network path between the target and the resource requested by the victim (e.g. vulnerabilities requiring an on-path attacker).

Privileges Required: None

The attacker is unauthorized prior to attack, and therefore does not require any access to settings or files of the vulnerable system to carry out an attack.

User Interaction: None

The vulnerable system can be exploited without interaction from any human user, other than the attacker.

Vulnerable system confidentiality: High

There is a total loss of confidentiality, resulting in all information within the Vulnerable System being divulged to the attacker. Alternatively, access to only some restricted information is obtained, but the disclosed information presents a direct, serious impact. For example, an attacker steals the administrator's password, or private encryption keys of a web server.

Vulnerable system integrity: High

There is a total loss of integrity, or a complete loss of protection. For example, the attacker is able to modify any/all files protected by the vulnerable system. Alternatively, only some files can be modified, but malicious modification would present a direct, serious consequence to the vulnerable system.

Vulnerable system availability: None

There is no impact to availability within the Vulnerable System.

Subsequent system confidentiality: None

There is no loss of confidentiality within the Subsequent System or all confidentiality impact is constrained to the Vulnerable System.

Subsequent system integrity: None

There is no loss of integrity within the Subsequent System or all integrity impact is constrained to the Vulnerable System.

Subsequent system availability: None

There is no impact to availability within the Subsequent System or all availability impact is constrained to the Vulnerable System.

Definitions: FIRST CVSS v4.0 specification.