VulnerabilityPublished 20 Mar 2026Updated 23 Mar 2026

CVE-2026-31382: Gainsight Assist · Cross-site Scripting

Affects Gainsight AssistSource CVE Database V5

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Not known to be exploited · CVSS 6.1 Medium.

Data as of 1 Nov 2026, 11:02 UTC

CVSS 3.1 base score

6.1Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.2% chance of exploitation in 30 days – higher than 16% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:N/I:L/A:L

Attack Vector: Network
Attack Complexity: Low
Privileges Required: None
User Interaction: Required
Scope: Changed
Confidentiality: None
Integrity: Low
Availability: Low

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: Specialized access conditions or extenuating circumstances do not exist. An attacker can expect repeatable success against the vulnerable component.
Privileges Required: None: The attacker is unauthorized prior to attack, and therefore does not require any access to settings or files to carry out an attack.
User Interaction: Required: Successful exploitation of this vulnerability requires a user to take some action before the vulnerability can be exploited.
Scope: Changed: An exploited vulnerability can affect resources beyond the security scope managed by the security authority of the vulnerable component. In this case, the vulnerable component and the impacted component are different and managed by different security authorities.
Confidentiality: None: There is no loss of confidentiality within the impacted component.
Integrity: Low: Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact on the impacted component.
Availability: Low: Performance is reduced or there are interruptions in resource availability. Even if repeated exploitation of the vulnerability is possible, the attacker does not have the ability to completely deny service to legitimate users. The resources in the impacted component are either partially available all of the time, or fully available only some of the time, but overall there is no direct, serious consequence to the impacted component.

Definitions: FIRST CVSS v3.1 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 20 Mar 2026
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 1 Nov 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponized: A Metasploit exploit module or Exploit-DB entry exists (Metasploit scanner modules do not count), or CISA SSVC or the CVSS exploit maturity reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Affected software

Product	Affected	Fixed in
GainsightGainsight Assist	Affected–	Fixed in–

AI-suggested

To mitigate this vulnerability, organizations should implement strict input validation and output encoding on the error_description parameter to prevent injection of malicious scripts. Gainsight should be engaged to provide a patch or update that addresses this issue at the source. Until a patch is available, organizations can deploy additional WAF rules tailored to detect and block Safari-specific onpagereveal payloads, though this may require custom tuning given the bypass technique. Security teams should monitor logs for unusual URL parameters or suspicious user activity indicative of attempted XSS exploitation. User awareness training to recognize phishing attempts and suspicious links can reduce the risk of user interaction-based exploitation. Employing Content Security Policy (CSP) headers can help restrict script execution to trusted sources, mitigating impact if exploitation occurs. Regularly updating browsers and security tools will also help reduce exposure to browser-specific attack vectors. Finally, organizations should review their Gainsight Assist deployment configurations and limit exposure of vulnerable endpoints where possible.

Description

The error_description parameter is vulnerable to Reflected XSS. An attacker can bypass the domain's WAF using a Safari-specific onpagereveal payload.

Impact

The primary impact of this vulnerability is the potential execution of arbitrary scripts in the context of users interacting with Gainsight Assist, which can lead to session hijacking, unauthorized actions, or manipulation of displayed content. Although confidentiality impact is rated none, integrity and availability impacts are low to medium, as attackers could alter user interactions or cause denial of service conditions. The ability to bypass WAF protections using a Safari-specific payload increases the risk of successful exploitation, especially against organizations relying heavily on WAFs for defense. Since Gainsight Assist is a SaaS platform used for customer success and engagement, exploitation could undermine trust, disrupt workflows, and expose organizations to reputational damage. The requirement for user interaction limits automated exploitation but does not eliminate risk, particularly in phishing or social engineering scenarios. Organizations with large user bases or sensitive customer data integrated with Gainsight Assist may face increased risk of targeted attacks leveraging this vulnerability.

CWE-79Improper Neutralization of Input During Web Page Generation (Cross-site Scripting) (opens in a new tab)
Base weaknessLikelihood of exploit: HighCWE Top 25 (2025): #1OWASP Top 10 A05:2025: Injection (opens in a new tab)
The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.
Architecture and Design · Libraries or Frameworks
Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid.
Implementation · Architecture and Design
Understand the context in which your data will be used and the encoding that will be expected. This is especially important when transmitting data between different components, or when generating outputs that can contain multiple encodings at the same time, such as web pages or multi-part mail messages.
Architecture and Design · Implementation · Attack Surface Reduction
Understand all the potential areas where untrusted inputs can enter your software: parameters or arguments, cookies, anything read from the network, environment variables, reverse DNS lookups, query results, request headers, URL components, e-mail, files, filenames, databases, and any external systems that provide…
OWASP Cheat Sheets
Cross Site Scripting Prevention (opens in a new tab)
DOM based XSS Prevention (opens in a new tab)
Injection Prevention (opens in a new tab)
Abuse Case (opens in a new tab)
Deserialization (opens in a new tab)
OWASP ASVS 4.0.3
V5.3.3 (opens in a new tab)
V1.5.1 (opens in a new tab)
Attack patterns
XSS Using MIME Type Mismatch (opens in a new tab)
DOM-Based XSS (opens in a new tab)
Reflected XSS (opens in a new tab)
Stored XSS (opens in a new tab)
Cross-Site Scripting (XSS) (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

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Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 27 Mar 2026, 19:22 UTC

WeaknessesCWE-79

Technical details

References

Community reviews

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