CVE-2026-41190: CWE-863: Incorrect Authorization in freescout-help-desk freescout
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, when `APP_SHOW_ONLY_ASSIGNED_CONVERSATIONS` is enabled, direct conversation view correctly blocks users who are neither the assignee nor the creator. The `save_draft` AJAX path is weaker. A direct POST can create a draft inside a conversation that is hidden in the UI. Version 1.8.215 fixes the vulnerability.
AI Analysis
Technical Summary
FreeScout, a self-hosted help desk and shared mailbox software, contains an authorization flaw (CWE-863) in versions before 1.8.215. Specifically, while the UI restricts conversation views to assigned users or creators when APP_SHOW_ONLY_ASSIGNED_CONVERSATIONS is enabled, the save_draft AJAX path does not enforce the same restrictions. This allows users with limited privileges to create drafts within conversations they should not access. The vulnerability has a CVSS 3.1 score of 7.1, indicating high severity, with low attack complexity and requiring low privileges but no user interaction. The issue is resolved in version 1.8.215.
Potential Impact
An attacker with low privileges can create drafts inside conversations that are hidden from them in the UI, potentially leading to unauthorized information modification or injection within restricted conversations. The confidentiality impact is low, integrity impact is high, and availability is unaffected. There are no known exploits in the wild at this time.
Mitigation Recommendations
Upgrade FreeScout to version 1.8.215 or later, where this authorization flaw in the save_draft AJAX endpoint is fixed. Since no official patch links or vendor advisory content are provided, confirm patch availability by verifying the version update. Until upgraded, restrict user privileges to minimize risk.
CVE-2026-41190: CWE-863: Incorrect Authorization in freescout-help-desk freescout
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, when `APP_SHOW_ONLY_ASSIGNED_CONVERSATIONS` is enabled, direct conversation view correctly blocks users who are neither the assignee nor the creator. The `save_draft` AJAX path is weaker. A direct POST can create a draft inside a conversation that is hidden in the UI. Version 1.8.215 fixes the vulnerability.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
FreeScout, a self-hosted help desk and shared mailbox software, contains an authorization flaw (CWE-863) in versions before 1.8.215. Specifically, while the UI restricts conversation views to assigned users or creators when APP_SHOW_ONLY_ASSIGNED_CONVERSATIONS is enabled, the save_draft AJAX path does not enforce the same restrictions. This allows users with limited privileges to create drafts within conversations they should not access. The vulnerability has a CVSS 3.1 score of 7.1, indicating high severity, with low attack complexity and requiring low privileges but no user interaction. The issue is resolved in version 1.8.215.
Potential Impact
An attacker with low privileges can create drafts inside conversations that are hidden from them in the UI, potentially leading to unauthorized information modification or injection within restricted conversations. The confidentiality impact is low, integrity impact is high, and availability is unaffected. There are no known exploits in the wild at this time.
Mitigation Recommendations
Upgrade FreeScout to version 1.8.215 or later, where this authorization flaw in the save_draft AJAX endpoint is fixed. Since no official patch links or vendor advisory content are provided, confirm patch availability by verifying the version update. Until upgraded, restrict user privileges to minimize risk.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- GitHub_M
- Date Reserved
- 2026-04-18T02:51:52.972Z
- Cvss Version
- 3.1
- State
- PUBLISHED
- Remediation Level
- null
Threat ID: 69e7b0e619fe3cd2cde9a4db
Added to database: 4/21/2026, 5:16:22 PM
Last enriched: 4/21/2026, 5:31:10 PM
Last updated: 4/22/2026, 6:05:53 AM
Views: 10
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