CVE-2026-48189: OTRS · Information Exposure
Affects OTRSSource CVE Database V5
Not known to be exploited · CVSS 5.7 Medium · patch available : update OTRS when convenient.
Data as of 29 Oct 2026, 19:04 UTC
- EPSS
- 0.1% chance of exploitation in 30 days – higher than 9% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
- Patch
- Available
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:NExploitation evidence
Disclosed: evidence found.
CVE published 1 Jun 2026
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 29 Oct 2026.
What to do
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| OTRS AGOTRS | Affected
| Fixed in– |
AI-suggested
If you cannot patch yet, consider disabling the CustomerGroupSupport feature if feasible to prevent exploitation.
Description
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X