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VulnerabilityPublished

CVE-2026-48210: OTRS · Information Exposure

Affects OTRSSource CVE Database V5

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Not known to be exploited · CVSS 5.7 Medium.

Data as of 30 Oct 2026, 11:52 UTC

CVSS 3.1 base score
5.7Medium
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.2% chance of exploitation in 30 days – higher than 16% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 31 May 2026

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponized: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 30 Oct 2026.

What to do

Affected software

ProductAffectedFixed in
OTRS AGOTRSAffected
  • =2026.3.1
Fixed in–

AI-suggested

Until an official fix is released, administrators should review and manually verify ticket visibility settings and consider restricting forwarding actions or access to the External Frontend to trusted users only. Avoid relying solely on the UI to control the visibility flag.

Description

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

References

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