This advisory concerns a malware threat associated with the ransomware group 'Scattered Lapsus$ Hunters' targeting Salesforce Gainsight environments as of November 2025. The threat leverages multiple MITRE ATT&CK techniques including active scanning (T1595) to identify vulnerable targets, exploitation of application access tokens (T1527) to gain unauthorized access, and abuse of cloud accounts (T1078.004) and valid accounts (T1078) to maintain persistence and escalate privileges. The absence of specific affected versions or patches suggests this is an intelligence advisory rather than a vulnerability disclosure. The threat actor's modus operandi involves reconnaissance to identify cloud-based SaaS targets, followed by token theft or credential compromise to infiltrate systems. Once inside, ransomware deployment is a likely outcome, aiming to encrypt data and disrupt operations. The advisory's medium severity rating reflects moderate impact potential, with no known exploits in the wild yet. The 50% certainty level indicates partial confidence in the threat intelligence, emphasizing the need for vigilance but not immediate alarm. The advisory is tagged with TLP:WHITE and CLEAR, allowing broad sharing within the security community. Overall, the threat underscores risks inherent in cloud SaaS environments where token and credential security are critical.

For European organizations, the impact of this threat could be significant, especially for those heavily reliant on Salesforce Gainsight and similar cloud SaaS platforms. Compromise of application access tokens and cloud accounts can lead to unauthorized data access, data exfiltration, and ransomware deployment, resulting in operational disruption and potential financial losses. Confidentiality is at risk due to unauthorized access to sensitive customer and business data. Integrity may be compromised if attackers alter data or configurations. Availability could be severely affected if ransomware encrypts critical systems or data. The medium severity suggests that while the threat is not currently widespread, targeted attacks could cause substantial damage. Organizations in sectors such as finance, healthcare, and critical infrastructure, which often use Salesforce Gainsight for customer success management, may face heightened risks. Additionally, regulatory implications under GDPR for data breaches could amplify the impact. The lack of patches means organizations must rely on detection and prevention controls rather than remediation of a software flaw.

European organizations should implement specific measures to mitigate this threat beyond generic advice: 1) Enforce strict lifecycle management of application access tokens, including regular rotation and immediate revocation of unused or suspicious tokens. 2) Implement robust multi-factor authentication (MFA) for all cloud accounts and enforce least privilege principles to limit access scope. 3) Deploy advanced monitoring solutions capable of detecting anomalous active scanning activities and unusual token usage patterns indicative of reconnaissance or credential abuse. 4) Conduct regular audits of cloud account permissions and access logs to identify and remediate unauthorized access quickly. 5) Integrate threat intelligence feeds related to 'Scattered Lapsus$ Hunters' to enhance detection capabilities. 6) Train security teams on recognizing tactics associated with this ransomware group and prepare incident response plans specific to cloud token compromise scenarios. 7) Utilize endpoint detection and response (EDR) tools to identify ransomware behaviors early. 8) Collaborate with Salesforce Gainsight support and community to stay informed about emerging threats and recommended security practices. These targeted actions will help reduce the attack surface and improve resilience against this evolving threat.