This advisory concerns a malware threat associated with the ransomware group Scattered Lapsus$ Hunters targeting Salesforce Gainsight environments. The threat leverages multiple MITRE ATT&CK techniques including active scanning (T1595) to identify vulnerable targets, abuse of application access tokens (T1527) to gain unauthorized access, and compromise of cloud accounts (T1078.004) and valid accounts (T1078) to escalate privileges and maintain persistence. The attack chain likely begins with reconnaissance via active scanning to identify exposed services or misconfigurations, followed by leveraging stolen or weakly protected application access tokens to infiltrate cloud environments. Once inside, attackers use valid credentials to move laterally and deploy ransomware payloads, encrypting data and demanding ransom. The advisory notes no available patches or confirmed exploits in the wild, indicating the threat is emerging or under observation. The 50% certainty rating reflects moderate confidence in the intelligence. The threat is particularly relevant to organizations heavily reliant on Salesforce Gainsight and cloud infrastructure, where token and account security are critical. The ransomware group’s tactics suggest a focus on cloud SaaS environments, emphasizing the need for robust identity and access management controls. The advisory’s tagging and categorization align with known ransomware behaviors and cloud attack vectors, underscoring the importance of monitoring for suspicious scanning and token misuse activities.

For European organizations, this threat could lead to significant operational disruption through ransomware attacks that encrypt critical business data and cloud resources. The compromise of application access tokens and cloud accounts could result in unauthorized data access, data exfiltration, and loss of confidentiality. Integrity of business processes relying on Salesforce Gainsight could be affected, impacting customer relationship management and analytics functions. Availability of services may be disrupted due to ransomware encryption and potential downtime during incident response and recovery. Organizations with extensive cloud deployments and SaaS integrations are particularly vulnerable, as attackers exploit token-based authentication and valid accounts to bypass traditional perimeter defenses. The medium severity indicates a moderate but credible risk that could escalate if attackers develop exploits or increase campaign activity. European businesses in finance, technology, and services sectors using Salesforce Gainsight are at heightened risk, potentially facing financial losses, reputational damage, and regulatory scrutiny under GDPR if personal data is compromised.

1. Implement strict monitoring and auditing of application access tokens, including regular rotation and immediate revocation of unused or suspicious tokens. 2. Enforce multi-factor authentication (MFA) for all cloud accounts and Salesforce Gainsight access to reduce the risk of credential compromise. 3. Conduct proactive threat hunting focused on detecting active scanning activities and anomalous token usage patterns within cloud environments. 4. Harden cloud account security by applying the principle of least privilege, ensuring accounts have only necessary permissions. 5. Utilize cloud security posture management (CSPM) tools to identify misconfigurations and potential exposure points in Salesforce Gainsight and associated cloud services. 6. Establish incident response playbooks specifically addressing ransomware scenarios involving cloud SaaS platforms. 7. Educate staff on phishing and social engineering risks that could lead to token or credential theft. 8. Collaborate with Salesforce Gainsight support and security teams to stay informed about emerging threats and potential patches or mitigations. 9. Regularly back up critical data with offline or immutable storage to enable recovery without paying ransom. 10. Integrate threat intelligence feeds to stay updated on Scattered Lapsus$ Hunters’ tactics and indicators of compromise.