VulnerabilityPublished 6 Jun 2025

CVE-2023-25997: Sola Support Ticket (WordPress plugin) · Missing Authorization

Affects Sola Support Ticket (WordPress plugin)Source CVE Database V5

Not known to be exploited · CVSS 6.5 Medium.

Data as of 26 Oct 2026, 11:07 UTC

CVSS 3.1 base score

6.5Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.3% chance of exploitation in 30 days – higher than 25% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Attack Vector: Network
Attack Complexity: Low
Privileges Required: Low
User Interaction: None
Scope: Unchanged
Confidentiality: None
Integrity: High
Availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: Specialized access conditions or extenuating circumstances do not exist. An attacker can expect repeatable success against the vulnerable component.
Privileges Required: Low: The attacker is authorized with (i.e., requires) privileges that provide basic user capabilities that could normally affect only settings and files owned by a user. Alternatively, an attacker with Low privileges may have the ability to cause an impact only to non-sensitive resources.
User Interaction: None: The vulnerable system can be exploited without any interaction from any user.
Scope: Unchanged: An exploited vulnerability can only affect resources managed by the same security authority. In this case, the vulnerable component and the impacted component are either the same, or both are managed by the same security authority.
Confidentiality: None: There is no loss of confidentiality within the impacted component.
Integrity: High: There is a total loss of integrity, or a complete loss of protection. For example, the attacker is able to modify any/all files protected by the impacted component. Alternatively, only some files can be modified, but malicious modification would present a direct, serious consequence to the impacted component.
Availability: None: There is no impact to availability within the impacted component.

Definitions: FIRST CVSS v3.1 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 6 Jun 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponised: Public exploit code exists in Metasploit or Exploit-DB, or CISA SSVC or the CVSS exploit maturity reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Affected software

Product	Affected	Fixed in
SolaPlugins Sola Support Ticket	Affected <=3.17	Fixed in–

AI-suggested

Implement strict role-based access controls (RBAC) and regularly audit user permissions within the Sola Support Ticket system to ensure minimal privilege principles are enforced.
Monitor and log all privileged user activities and changes within the ticketing system to detect unauthorized modifications promptly.
Apply network segmentation and access restrictions to limit the exposure of the ticketing system to only trusted internal users and systems.
Enforce strong authentication mechanisms, including multi-factor authentication (MFA), to reduce the risk of account compromise.
Stay vigilant for vendor updates or patches addressing this vulnerability and apply them promptly once available.
Conduct internal penetration testing and vulnerability assessments focusing on access control weaknesses in the ticketing system.
Educate support staff and administrators about the risks of privilege misuse and the importance of reporting suspicious activities.
If possible, implement additional application-layer authorization checks or compensating controls to mitigate the missing authorization issue until an official patch is released.

Description

Missing Authorization vulnerability in SolaPlugins Sola Support Ticket allows Exploiting Incorrectly Configured Access Control Security Levels. This issue affects Sola Support Ticket: from n/a through 3.17.

Impact

For European organizations using Sola Support Ticket, this vulnerability poses a risk to the integrity of their customer support data and internal ticketing processes. Unauthorized changes to support tickets could result in incorrect handling of customer issues, potential data tampering, and loss of trust from customers. In regulated industries such as finance, healthcare, and telecommunications, where data integrity and audit trails are critical, exploitation could lead to compliance violations and reputational damage. Additionally, attackers might use this vulnerability to cover tracks or manipulate support workflows to delay incident response or escalate privileges further. The lack of confidentiality and availability impact reduces the risk of data leakage or denial of service, but the integrity compromise alone is significant for operational security. European organizations with integrated support systems relying on Sola Support Ticket should consider the risk of insider threats or compromised accounts exploiting this vulnerability.

CWE-862Missing Authorization (opens in a new tab)
Class weaknessLikelihood of exploit: HighCWE Top 25 (2025): #4OWASP Top 10 A01:2025: Broken Access Control (opens in a new tab)
The product does not perform an authorization check when an actor attempts to access a resource or perform an action.
Architecture and Design
Divide the product into anonymous, normal, privileged, and administrative areas. Reduce the attack surface by carefully mapping roles with data and functionality. Use role-based access control (RBAC) to enforce the roles at the appropriate boundaries.
Architecture and Design
Ensure that access control checks are performed related to the business logic. These checks may be different than the access control checks that are applied to more generic resources such as files, connections, processes, memory, and database records.
Architecture and Design · Libraries or Frameworks
Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid.
OWASP Cheat Sheets
Authorization (opens in a new tab)
OWASP ASVS 4.0.3
V8.3.8 (opens in a new tab)
V13.4.2 (opens in a new tab)
V7.2.2 (opens in a new tab)
Attack patterns
Exploitation of Thunderbolt Protection Flaws (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

patchstack.com/database/wordpress/plugin/sola-support-tickets/vulnerability/wordpress-sola-support-ticket-3-17-arbitrary-content-deletion-vulnerability?_s_id=cve (opens in a new tab)

Community reviews

Loading reviews…

Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 7 Jul 2025, 20:10 UTC

WeaknessesCWE-862

Technical details

References

Community reviews

Related threats