CVE-2024-57727: n/a
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
AI Analysis
Technical Summary
CVE-2024-57727 describes multiple path traversal vulnerabilities in SimpleHelp remote support software version 5.5.7 and earlier. These vulnerabilities permit unauthenticated remote attackers to craft HTTP requests that access and download arbitrary files from the server hosting SimpleHelp. The files accessible include sensitive configuration files containing secrets and hashed user credentials, potentially compromising system confidentiality and integrity. The vulnerability is classified under CWE-22 (Improper Limitation of a Pathname to a Restricted Directory).
Potential Impact
Successful exploitation allows attackers to retrieve sensitive files from the SimpleHelp server without authentication, exposing secrets and hashed passwords. This compromises the confidentiality and integrity of the system and user data. There is no impact on availability reported. The CVSS 3.1 base score is 9.1 (Critical), reflecting the ease of exploitation and the severity of data exposure.
Mitigation Recommendations
No official patch or remediation details are provided in the available data. Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, restrict network access to the SimpleHelp server to trusted users only and monitor for suspicious HTTP requests that may indicate exploitation attempts.
CVE-2024-57727: n/a
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
CVSS v3.1
Score 9.1critical
Affected software
Weaknesses
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
CVE-2024-57727 describes multiple path traversal vulnerabilities in SimpleHelp remote support software version 5.5.7 and earlier. These vulnerabilities permit unauthenticated remote attackers to craft HTTP requests that access and download arbitrary files from the server hosting SimpleHelp. The files accessible include sensitive configuration files containing secrets and hashed user credentials, potentially compromising system confidentiality and integrity. The vulnerability is classified under CWE-22 (Improper Limitation of a Pathname to a Restricted Directory).
Potential Impact
Successful exploitation allows attackers to retrieve sensitive files from the SimpleHelp server without authentication, exposing secrets and hashed passwords. This compromises the confidentiality and integrity of the system and user data. There is no impact on availability reported. The CVSS 3.1 base score is 9.1 (Critical), reflecting the ease of exploitation and the severity of data exposure.
Mitigation Recommendations
No official patch or remediation details are provided in the available data. Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, restrict network access to the SimpleHelp server to trusted users only and monitor for suspicious HTTP requests that may indicate exploitation attempts.
Technical Details
- Data Version
- 5.1
- Assigner Short Name
- mitre
- Date Reserved
- 2025-01-09T00:00:00.000Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 68432d2d71f4d251b5d66f58
Added to database: 06/06/2025, 18:02:21 UTC
Last enriched: 08/04/2026, 13:20:22 UTC
Last updated: 09/10/2026, 19:36:49 UTC
Views: 148
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