VulnerabilityPublished 10 Oct 2025

CVE-2025-11450: ServiceNow AI Platform · XSS or 'Cross-site Scripting'

Affects ServiceNow AI PlatformSource CVE Database V5

Not known to be exploited · CVSS 5.3 Medium.

Data as of 26 Oct 2026, 11:42 UTC

CVSS 4.0 base score

5.3Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.3% chance of exploitation in 30 days – higher than 28% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:N/VI:N/VA:N/SC:N/SI:L/SA:N

Attack Vector: Network
Attack Complexity: Low
Attack Requirements: None
Privileges Required: None
User Interaction: Passive
Vulnerable system confidentiality: None
Vulnerable system integrity: None
Vulnerable system availability: None
Subsequent system confidentiality: None
Subsequent system integrity: Low
Subsequent system availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable system is bound to the network stack and the set of possible attackers extends beyond the other options listed below, up to and including the entire Internet. Such a vulnerability is often termed “remotely exploitable” and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: The attacker must take no measurable action to exploit the vulnerability. The attack requires no target-specific circumvention to exploit the vulnerability. An attacker can expect repeatable success against the vulnerable system.
Attack Requirements: None: The successful attack does not depend on the deployment and execution conditions of the vulnerable system. The attacker can expect to be able to reach the vulnerability and execute the exploit under all or most instances of the vulnerability.
Privileges Required: None: The attacker is unauthorized prior to attack, and therefore does not require any access to settings or files of the vulnerable system to carry out an attack.
User Interaction: Passive: Successful exploitation of this vulnerability requires limited interaction by the targeted user with the vulnerable system and the attacker’s payload. These interactions would be considered involuntary and do not require that the user actively subvert protections built into the vulnerable system.
Vulnerable system confidentiality: None: There is no loss of confidentiality within the Vulnerable System.
Vulnerable system integrity: None: There is no loss of integrity within the Vulnerable System.
Vulnerable system availability: None: There is no impact to availability within the Vulnerable System.
Subsequent system confidentiality: None: There is no loss of confidentiality within the Subsequent System or all confidentiality impact is constrained to the Vulnerable System.
Subsequent system integrity: Low: Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact to the Subsequent System.
Subsequent system availability: None: There is no impact to availability within the Subsequent System or all availability impact is constrained to the Vulnerable System.

Definitions: FIRST CVSS v4.0 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 10 Oct 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponised: Public exploit code exists in Metasploit or Exploit-DB, or CISA SSVC or the CVSS exploit maturity reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Affected software

Product	Affected	Fixed in
ServiceNow ServiceNow AI Platform	Affected =0	Fixed in–

AI-suggested

European organizations should immediately verify their ServiceNow AI Platform deployment version and apply the latest security updates or patches provided by ServiceNow. For self-hosted or uniquely configured instances, coordinate with ServiceNow support to ensure all relevant fixes are applied. Implement strict input validation and output encoding on any custom integrations or extensions interacting with the platform to reduce XSS risks. Educate users to be cautious about clicking links from untrusted sources, especially those purporting to be from internal IT or ServiceNow communications. Employ web application firewalls (WAFs) with rules targeting reflected XSS patterns to provide an additional layer of defense. Monitor logs and user activity for signs of suspicious behavior or unauthorized actions that could indicate exploitation attempts. Regularly review and update security policies related to phishing awareness and incident response to quickly contain potential breaches stemming from this vulnerability.

Description

CVE-2025-11450 is a reflected cross-site scripting (XSS) vulnerability in the ServiceNow AI Platform that allows attackers to execute arbitrary code in the browsers of users who click on maliciously crafted links. This vulnerability does not require authentication or privileges and can be exploited remotely with low complexity. ServiceNow has released security updates for hosted and self-hosted instances to address this issue. The vulnerability has a CVSS score of 5.3, indicating a medium severity level. Although no known exploits are currently reported in the wild, organizations using the ServiceNow AI Platform should promptly apply patches to mitigate risk. The vulnerability impacts confidentiality and integrity by enabling potential session hijacking or unauthorized actions via the victim’s browser. European organizations relying on ServiceNow, especially in countries with high adoption of IT service management platforms, are at risk. Mitigation involves timely patching, user awareness to avoid clicking suspicious links, and monitoring for unusual activity. Countries with significant ServiceNow market presence and critical infrastructure sectors are most likely affected.

Impact

For European organizations, this vulnerability could lead to compromise of user sessions and unauthorized access to sensitive workflows managed through the ServiceNow AI Platform. Attackers exploiting this XSS flaw could steal authentication tokens, manipulate data, or perform actions impersonating legitimate users, potentially disrupting IT service management and business operations. The impact is particularly significant for organizations in sectors such as finance, healthcare, government, and critical infrastructure, where ServiceNow is commonly used for incident management and compliance workflows. The reflected XSS nature means phishing or social engineering campaigns could be used to lure users into clicking malicious links, increasing the attack surface. While the vulnerability does not directly affect availability, the resulting unauthorized actions could indirectly cause operational disruptions. The medium CVSS score reflects moderate risk, but the broad adoption of ServiceNow in Europe elevates the potential impact if left unpatched.

Summary

CVE-2025-11450 is a reflected cross-site scripting (XSS) vulnerability classified under CWE-79 affecting the ServiceNow AI Platform. This vulnerability arises from improper neutralization of user input during web page generation, allowing attackers to inject malicious scripts into URLs or web requests. When a user clicks a specially crafted link, the malicious script executes in their browser context, potentially enabling theft of session tokens, redirection to malicious sites, or unauthorized actions performed on behalf of the user. The vulnerability requires no authentication or privileges and can be exploited remotely with low attack complexity, but does require user interaction (clicking the link). ServiceNow has addressed the issue by deploying security updates to most hosted instances and providing patches for self-hosted and uniquely configured customers. The CVSS 4.0 vector (AV:N/AC:L/AT:N/PR:N/UI:P/VC:N/VI:N/VA:N/SC:N/SI:L/SA:N) reflects network attack vector, low complexity, no privileges or authentication required, user interaction needed, and limited scope impact confined to the vulnerable component. No known exploits in the wild have been reported to date. The vulnerability primarily threatens confidentiality and integrity by enabling script execution in the victim’s browser, which could lead to session hijacking or unauthorized actions within the ServiceNow platform interface. Given ServiceNow’s widespread use in IT service management and enterprise workflows, this vulnerability poses a risk to organizations relying on the platform for critical business processes.

CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') (opens in a new tab)
Base weaknessLikelihood of exploit: HighCWE Top 25 (2025): #1OWASP Top 10 A05:2025: Injection (opens in a new tab)
The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.
Architecture and Design · Libraries or Frameworks
Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid.
Implementation · Architecture and Design
Understand the context in which your data will be used and the encoding that will be expected. This is especially important when transmitting data between different components, or when generating outputs that can contain multiple encodings at the same time, such as web pages or multi-part mail messages.
Architecture and Design · Implementation · Attack Surface Reduction
Understand all the potential areas where untrusted inputs can enter your software: parameters or arguments, cookies, anything read from the network, environment variables, reverse DNS lookups, query results, request headers, URL components, e-mail, files, filenames, databases, and any external systems that provide…
OWASP Cheat Sheets
Cross Site Scripting Prevention (opens in a new tab)
DOM based XSS Prevention (opens in a new tab)
Injection Prevention (opens in a new tab)
Abuse Case (opens in a new tab)
Deserialization (opens in a new tab)
OWASP ASVS 4.0.3
V5.3.3 (opens in a new tab)
V1.5.1 (opens in a new tab)
Attack patterns
XSS Using MIME Type Mismatch (opens in a new tab)
DOM-Based XSS (opens in a new tab)
Reflected XSS (opens in a new tab)
Stored XSS (opens in a new tab)
Cross-Site Scripting (XSS) (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2552817 (opens in a new tab)

Community reviews

Loading reviews…

Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 17 Oct 2025, 05:22 UTC

WeaknessesCWE-79

Technical details

References

Community reviews

Related threats