CVE-2025-12022: CWE-862 Missing Authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.
AI Analysis
Technical Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin suffers from a missing capability check (CWE-862) on the 'eh_crm_settings_restore_trash' AJAX endpoint. This flaw permits any authenticated user with at least Subscriber-level privileges to restore deleted tickets, bypassing intended authorization controls. The issue affects all plugin versions up to 3.3.1. The CVSS 3.1 base score is 4.3 (medium), reflecting low complexity and limited impact confined to integrity modification without affecting confidentiality or availability.
Potential Impact
An attacker with Subscriber-level access or higher can restore deleted tickets without proper authorization, leading to unauthorized modification of ticket data. There is no impact on confidentiality or availability. This could potentially disrupt ticket management workflows or cause confusion but does not allow data disclosure or service disruption.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, restrict Subscriber-level access to trusted users only and monitor for suspicious activity related to ticket restoration. Avoid granting unnecessary privileges to low-level authenticated users.
CVE-2025-12022: CWE-862 Missing Authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The ELEX WordPress HelpDesk & Customer Ticketing System plugin suffers from a missing capability check (CWE-862) on the 'eh_crm_settings_restore_trash' AJAX endpoint. This flaw permits any authenticated user with at least Subscriber-level privileges to restore deleted tickets, bypassing intended authorization controls. The issue affects all plugin versions up to 3.3.1. The CVSS 3.1 base score is 4.3 (medium), reflecting low complexity and limited impact confined to integrity modification without affecting confidentiality or availability.
Potential Impact
An attacker with Subscriber-level access or higher can restore deleted tickets without proper authorization, leading to unauthorized modification of ticket data. There is no impact on confidentiality or availability. This could potentially disrupt ticket management workflows or cause confusion but does not allow data disclosure or service disruption.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, restrict Subscriber-level access to trusted users only and monitor for suspicious activity related to ticket restoration. Avoid granting unnecessary privileges to low-level authenticated users.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- Wordfence
- Date Reserved
- 2025-10-21T14:44:41.416Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 691ffc17a535ade79490ffb7
Added to database: 11/21/2025, 5:43:51 AM
Last enriched: 4/9/2026, 4:02:31 PM
Last updated: 5/10/2026, 4:28:44 AM
Views: 124
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