CVE-2025-12023: CWE-862 Missing Authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.
AI Analysis
Technical Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin suffers from a missing capability check in the eh_crm_restore_data() function, classified as CWE-862 (Missing Authorization). This flaw permits authenticated users with low privileges (Subscriber-level and above) to restore tickets, effectively modifying data without proper authorization. The vulnerability is present in all versions up to 3.3.1. The CVSS 3.1 base score is 4.3, reflecting a network attack vector with low complexity and requiring low privileges, causing integrity impact only. No official patch or vendor advisory is currently available.
Potential Impact
An attacker with authenticated access at Subscriber level or higher can restore tickets in the system without proper authorization. This leads to unauthorized modification of ticket data, potentially affecting the integrity of the ticketing system. There is no impact on confidentiality or availability reported. No known exploits are currently in the wild.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, restrict Subscriber-level access to trusted users only and monitor for suspicious activity related to ticket restoration. Avoid granting unnecessary privileges to low-level authenticated users.
CVE-2025-12023: CWE-862 Missing Authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
The ELEX WordPress HelpDesk & Customer Ticketing System plugin suffers from a missing capability check in the eh_crm_restore_data() function, classified as CWE-862 (Missing Authorization). This flaw permits authenticated users with low privileges (Subscriber-level and above) to restore tickets, effectively modifying data without proper authorization. The vulnerability is present in all versions up to 3.3.1. The CVSS 3.1 base score is 4.3, reflecting a network attack vector with low complexity and requiring low privileges, causing integrity impact only. No official patch or vendor advisory is currently available.
Potential Impact
An attacker with authenticated access at Subscriber level or higher can restore tickets in the system without proper authorization. This leads to unauthorized modification of ticket data, potentially affecting the integrity of the ticketing system. There is no impact on confidentiality or availability reported. No known exploits are currently in the wild.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until a fix is available, restrict Subscriber-level access to trusted users only and monitor for suspicious activity related to ticket restoration. Avoid granting unnecessary privileges to low-level authenticated users.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- Wordfence
- Date Reserved
- 2025-10-21T14:46:47.792Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 691ffc17a535ade79490ffbb
Added to database: 11/21/2025, 5:43:51 AM
Last enriched: 4/9/2026, 4:02:41 PM
Last updated: 5/10/2026, 3:13:33 AM
Views: 119
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