CVE-2025-14581: CWE-862 Missing Authorization in villatheme HAPPY – Helpdesk Support Ticket System
The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to authorization bypass due to a missing capability check on the 'submit_form_reply' AJAX action in all versions up to, and including, 1.0.9. This makes it possible for authenticated attackers, with Subscriber-level access and above, to submit replies to arbitrary support tickets by manipulating the 'happy_topic_id' parameter, regardless of whether they are the ticket owner or have been assigned to the ticket.
AI Analysis
Technical Summary
CVE-2025-14581 is an authorization bypass vulnerability in the HAPPY – Helpdesk Support Ticket System WordPress plugin (versions up to 1.0.9). The issue arises from the lack of a capability check on the 'submit_form_reply' AJAX action, allowing authenticated users with Subscriber or higher privileges to submit replies to arbitrary support tickets by manipulating the 'happy_topic_id' parameter. This bypasses intended access controls that restrict ticket interactions to owners or assigned users.
Potential Impact
An attacker with authenticated Subscriber-level access or higher can submit unauthorized replies to any support ticket, potentially leading to unauthorized information disclosure or interference with ticket handling. The vulnerability does not allow direct confidentiality or availability impact but can affect the integrity of ticket data.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is available, restrict user roles and permissions carefully to limit Subscriber-level access and monitor plugin updates from villatheme for a security patch.
CVE-2025-14581: CWE-862 Missing Authorization in villatheme HAPPY – Helpdesk Support Ticket System
Description
The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to authorization bypass due to a missing capability check on the 'submit_form_reply' AJAX action in all versions up to, and including, 1.0.9. This makes it possible for authenticated attackers, with Subscriber-level access and above, to submit replies to arbitrary support tickets by manipulating the 'happy_topic_id' parameter, regardless of whether they are the ticket owner or have been assigned to the ticket.
AI-Powered Analysis
Machine-generated threat intelligence
Technical Analysis
CVE-2025-14581 is an authorization bypass vulnerability in the HAPPY – Helpdesk Support Ticket System WordPress plugin (versions up to 1.0.9). The issue arises from the lack of a capability check on the 'submit_form_reply' AJAX action, allowing authenticated users with Subscriber or higher privileges to submit replies to arbitrary support tickets by manipulating the 'happy_topic_id' parameter. This bypasses intended access controls that restrict ticket interactions to owners or assigned users.
Potential Impact
An attacker with authenticated Subscriber-level access or higher can submit unauthorized replies to any support ticket, potentially leading to unauthorized information disclosure or interference with ticket handling. The vulnerability does not allow direct confidentiality or availability impact but can affect the integrity of ticket data.
Mitigation Recommendations
Patch status is not yet confirmed — check the vendor advisory for current remediation guidance. Until an official fix is available, restrict user roles and permissions carefully to limit Subscriber-level access and monitor plugin updates from villatheme for a security patch.
Technical Details
- Data Version
- 5.2
- Assigner Short Name
- Wordfence
- Date Reserved
- 2025-12-12T14:47:24.270Z
- Cvss Version
- 3.1
- State
- PUBLISHED
Threat ID: 693ce0d37c4acd10e84d9286
Added to database: 12/13/2025, 3:43:15 AM
Last enriched: 4/9/2026, 4:51:44 PM
Last updated: 5/7/2026, 10:48:05 AM
Views: 111
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