CVE-2025-3089 is a medium-severity vulnerability identified in the ServiceNow AI Platform, specifically affecting the Aspen release versions. The vulnerability is classified under CWE-639, which pertains to Authorization Bypass Through User-Controlled Key. This means that a low-privileged user can exploit the flaw to bypass access control mechanisms and perform certain actions that are normally restricted to users with higher privileges. The vulnerability arises because the platform improperly validates or restricts user-controlled keys, allowing unauthorized access to privileged operations or data modifications. The CVSS 4.0 base score is 5.3, indicating a moderate risk, with the vector showing network attack vector (AV:N), low attack complexity (AC:L), no authentication required beyond low privileges (PR:L), no user interaction (UI:N), and limited impact on integrity (VI:L) but no impact on confidentiality or availability. The vulnerability does not require user interaction and can be exploited remotely over the network. Although no known exploits are currently reported in the wild, the potential for unauthorized data modification poses a risk to data integrity and operational trustworthiness within affected ServiceNow AI Platform deployments. ServiceNow has released patches and updates to address this issue for both hosted and self-hosted customers and partners. Organizations using the Aspen version of the ServiceNow AI Platform should prioritize applying these patches to mitigate the risk.

For European organizations, this vulnerability could lead to unauthorized data modifications within the ServiceNow AI Platform, which is widely used for IT service management, workflow automation, and AI-driven operational processes. Unauthorized changes could disrupt business workflows, corrupt critical data, or lead to compliance violations, especially in regulated industries such as finance, healthcare, and government sectors prevalent in Europe. The ability for low-privileged users to escalate their capabilities undermines internal security controls and could facilitate insider threats or lateral movement by attackers who have gained limited access. Given the network-exploitable nature of the vulnerability, attackers could potentially leverage it remotely, increasing the risk to cloud-hosted ServiceNow instances. The impact on data integrity and operational continuity could be significant, particularly for organizations relying heavily on automated AI-driven processes for critical decision-making or service delivery.

European organizations should immediately verify their ServiceNow AI Platform version and apply the official patches provided by ServiceNow for the Aspen release. Beyond patching, organizations should conduct a thorough review of user privileges and access controls within the ServiceNow environment to ensure the principle of least privilege is enforced. Implementing enhanced monitoring and alerting for unusual or unauthorized changes within the platform can help detect exploitation attempts early. Network segmentation and restricting access to the ServiceNow platform to trusted IP ranges can reduce exposure. Additionally, organizations should audit logs for any suspicious activity related to privilege escalation or unauthorized data modifications. Regular security assessments and penetration testing focused on access control mechanisms within ServiceNow deployments can help identify residual risks. Finally, educating administrators and users about the risks of privilege misuse and enforcing strong authentication mechanisms, such as multi-factor authentication, will further reduce the attack surface.