VulnerabilityPublished 12 Oct 2025Updated 15 Oct 2025

CVE-2025-31992: HCL Software MaxAI Assistant · Basic XSS

Affects HCL Software MaxAI AssistantSource CVE Database V5

Not known to be exploited · CVSS 4.6 Medium.

Data as of 26 Oct 2026, 10:12 UTC

CVSS 3.1 base score

4.6Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.1% chance of exploitation in 30 days – higher than 6% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N

Attack Vector: Network
Attack Complexity: Low
Privileges Required: Low
User Interaction: Required
Scope: Unchanged
Confidentiality: Low
Integrity: Low
Availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: Specialized access conditions or extenuating circumstances do not exist. An attacker can expect repeatable success against the vulnerable component.
Privileges Required: Low: The attacker is authorized with (i.e., requires) privileges that provide basic user capabilities that could normally affect only settings and files owned by a user. Alternatively, an attacker with Low privileges may have the ability to cause an impact only to non-sensitive resources.
User Interaction: Required: Successful exploitation of this vulnerability requires a user to take some action before the vulnerability can be exploited.
Scope: Unchanged: An exploited vulnerability can only affect resources managed by the same security authority. In this case, the vulnerable component and the impacted component are either the same, or both are managed by the same security authority.
Confidentiality: Low: There is some loss of confidentiality. Access to some restricted information is obtained, but the attacker does not have control over what information is obtained, or the amount or kind of loss is limited. The information disclosure does not cause a direct, serious loss to the impacted component.
Integrity: Low: Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact on the impacted component.
Availability: None: There is no impact to availability within the impacted component.

Definitions: FIRST CVSS v3.1 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 12 Oct 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponised: Public exploit code exists in Metasploit or Exploit-DB, or CISA SSVC or the CVSS exploit maturity reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Affected software

Product	Affected	Fixed in
HCL Software MaxAI Assistant	Affected >=12.1.10 <=25.1	Fixed in–

AI-suggested

Organizations should implement the following specific mitigations: 1) Apply patches or updates from HCL Software as soon as they become available to address the vulnerability directly. 2) Enforce strict input validation and sanitization on all user-supplied data within MaxAI Assistant interfaces to prevent injection of malicious HTML or scripts. 3) Deploy Content Security Policy (CSP) headers to restrict execution of unauthorized scripts and reduce the impact of potential XSS attacks. 4) Limit user privileges to the minimum necessary, reducing the risk posed by authenticated attackers. 5) Conduct regular security awareness training to educate users about the risks of interacting with suspicious content. 6) Monitor application logs and user activity for unusual behavior indicative of exploitation attempts. 7) Consider implementing web application firewalls (WAFs) with rules tailored to detect and block XSS payloads targeting MaxAI Assistant endpoints. These measures, combined, will reduce the likelihood and impact of exploitation beyond generic advice.

Description

HCL Unica MaxAI Assistant is susceptible to a HTML injection vulnerability. An attacker could insert special characters that are processed client-side in the context of the user's session.

Impact

For European organizations, this vulnerability poses a moderate risk primarily to confidentiality and integrity of user sessions within MaxAI Assistant environments. Attackers exploiting this flaw could execute malicious scripts that steal session tokens, manipulate displayed data, or redirect users to phishing sites, potentially leading to credential theft or unauthorized access to sensitive marketing or customer data. Given MaxAI Assistant's role in marketing automation and AI-driven customer engagement, compromised data integrity could damage brand reputation and customer trust. The requirement for user interaction and authentication limits large-scale automated exploitation but targeted attacks against privileged users or administrators remain a concern. Organizations in sectors with high reliance on digital marketing and customer data analytics are particularly vulnerable. Additionally, the lack of current known exploits provides a window for proactive mitigation before widespread attacks occur.

CWE-80Improper Neutralization of Script-Related HTML Tags in a Web Page (Basic XSS) (opens in a new tab)
Variant weaknessLikelihood of exploit: HighOWASP Top 10 A05:2025: Injection (opens in a new tab)
The product receives input from an upstream component, but it does not neutralize or incorrectly neutralizes special characters such as "<", ">", and "&" that could be interpreted as web-scripting elements when they are sent to a downstream component that processes web pages.
Implementation
Carefully check each input parameter against a rigorous positive specification (allowlist) defining the specific characters and format allowed. All input should be neutralized, not just parameters that the user is supposed to specify, but all data in the request, including hidden fields, cookies, headers, the URL…
Implementation · Output Encoding
Use and specify an output encoding that can be handled by the downstream component that is reading the output. Common encodings include ISO-8859-1, UTF-7, and UTF-8.
Implementation
With Struts, write all data from form beans with the bean's filter attribute set to true.
OWASP Cheat Sheets
Abuse Case (opens in a new tab)
Deserialization (opens in a new tab)
Cross Site Scripting Prevention (opens in a new tab)
DOM based XSS Prevention (opens in a new tab)
Injection Prevention (opens in a new tab)
OWASP ASVS 4.0.3
V1.5.1 (opens in a new tab)
V5.3.3 (opens in a new tab)
Attack patterns
XSS Targeting Non-Script Elements (opens in a new tab)
PHP Remote File Inclusion (opens in a new tab)
XSS Through HTTP Query Strings (opens in a new tab)
XSS Through HTTP Headers (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0124424 (opens in a new tab)

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Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 19 Oct 2025, 06:27 UTC

WeaknessesCWE-80

Technical details

References

Community reviews

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