CVE-2025-40537: SolarWinds Web Help Desk · Use of Hard-coded Credentials

Attack Vector: Network

The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).

Attack Complexity: High

A successful attack depends on conditions beyond the attacker's control. That is, a successful attack cannot be accomplished at will, but requires the attacker to invest in some measurable amount of effort in preparation or execution against the vulnerable component before a successful attack can be expected. For example, a successful attack may require an attacker to: gather knowledge about the environment in which the vulnerable target/component exists; prepare the target environment to improve exploit reliability; or inject themselves into the logical network path between the target and the resource requested by the victim in order to read and/or modify network communications (e.g., a man in the middle attack).

Privileges Required: Low

The attacker is authorized with (i.e., requires) privileges that provide basic user capabilities that could normally affect only settings and files owned by a user. Alternatively, an attacker with Low privileges may have the ability to cause an impact only to non-sensitive resources.

User Interaction: None

The vulnerable system can be exploited without any interaction from any user.

Scope: Unchanged

An exploited vulnerability can only affect resources managed by the same security authority. In this case, the vulnerable component and the impacted component are either the same, or both are managed by the same security authority.

Confidentiality: High

There is total loss of confidentiality, resulting in all resources within the impacted component being divulged to the attacker. Alternatively, access to only some restricted information is obtained, but the disclosed information presents a direct, serious impact.

Integrity: High

There is a total loss of integrity, or a complete loss of protection. For example, the attacker is able to modify any/all files protected by the impacted component. Alternatively, only some files can be modified, but malicious modification would present a direct, serious consequence to the impacted component.

Availability: High

There is total loss of availability, resulting in the attacker being able to fully deny access to resources in the impacted component; this loss is either sustained (while the attacker continues to deliver the attack) or persistent (the condition persists even after the attack has completed). Alternatively, the attacker has the ability to deny some availability, but the loss of availability presents a direct, serious consequence to the impacted component (e.g., the attacker cannot disrupt existing connections, but can prevent new connections; the attacker can repeatedly exploit a vulnerability that, in each instance of a successful attack, leaks a only small amount of memory, but after repeated exploitation causes a service to become completely unavailable).

Definitions: FIRST CVSS v3.1 specification.