CVE-2025-4653 is a high-severity vulnerability classified under CWE-77, which pertains to improper neutralization of special elements used in OS command injection attacks. This vulnerability affects Pandora ITSM version 5.0.105, a component of the Pandora FMS suite used for IT service management. The flaw exists in the handling of the backup name field, where insufficient input validation or sanitization allows an attacker to inject arbitrary operating system commands. Since the vulnerability is exploitable remotely (AV:N) without user interaction (UI:N) but requires high privileges (PR:H), an authenticated user with elevated permissions can exploit this flaw to execute commands on the underlying system. The CVSS 4.0 base score of 7 indicates a high impact, with significant confidentiality impact (V:D), moderate integrity (VI:L) and availability (VA:L) impacts, and limited scope (S:N). The vulnerability does not require user interaction and has a low attack complexity (AC:L), making it a serious concern in environments where Pandora ITSM 5.0.105 is deployed. Although no known exploits are currently reported in the wild, the nature of command injection vulnerabilities means that successful exploitation could lead to full system compromise, data exfiltration, or disruption of IT service management operations. The lack of available patches at the time of publication increases the urgency for mitigation and monitoring. Overall, this vulnerability represents a critical risk vector for organizations relying on Pandora ITSM for managing IT services, especially in environments where privileged access is granted to multiple users.

For European organizations, the impact of CVE-2025-4653 can be substantial. Pandora ITSM is used to manage IT service workflows, backups, and incident responses; a successful command injection attack could allow threat actors to execute arbitrary commands on critical IT infrastructure servers. This could lead to unauthorized access to sensitive data, disruption of IT service management processes, and potential lateral movement within the network. Confidentiality breaches could expose personal data protected under GDPR, leading to regulatory penalties and reputational damage. Integrity and availability impacts could disrupt business continuity, especially for organizations in sectors like finance, healthcare, and critical infrastructure that rely heavily on ITSM tools for operational stability. The requirement for high privileges to exploit the vulnerability means that insider threats or compromised privileged accounts pose a significant risk. Given the centralized role of ITSM platforms, exploitation could also facilitate deployment of ransomware or other malware, amplifying the threat impact. European organizations must consider the regulatory and operational consequences of such an attack, including compliance with data protection laws and incident reporting obligations.

To mitigate CVE-2025-4653, European organizations should immediately audit their Pandora ITSM deployments to identify instances running version 5.0.105. Until an official patch is released, organizations should restrict access to the Pandora ITSM interface to only trusted administrators and enforce strict privilege management to minimize the number of users with high-level permissions. Input validation controls should be implemented at the network or application firewall level to detect and block suspicious command injection patterns targeting the backup name field. Monitoring and logging should be enhanced to detect anomalous command execution attempts or unusual backup naming conventions. Organizations should also consider deploying application-layer firewalls or runtime application self-protection (RASP) solutions that can intercept and neutralize injection attempts in real time. Regular backups of ITSM configurations and data should be maintained offline to ensure recovery capability in case of compromise. Additionally, organizations should prepare incident response plans specific to ITSM compromise scenarios, including forensic analysis and containment strategies. Once a vendor patch becomes available, rapid deployment is critical. Finally, educating privileged users about the risks of command injection and enforcing multi-factor authentication can reduce the likelihood of exploitation.