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VulnerabilityPublished

CVE-2025-48476: freescout · Improper Enforcement of Behavioral Workflow

Affects freescoutSource CVE Database V5

0

Not known to be exploited · CVSS 7.1 High : upgrade to 1.8.180 soon.

Data as of 26 Oct 2026, 14:05 UTC

CVSS 4.0 base score
7.1High
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.5% chance of exploitation in 30 days – higher than 46% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch
Available – fixed in 1.8.180
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:L/VA:N/SC:N/SI:N/SA:N

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 30 May 2025

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponised: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

What to do

Upgrade freescout-help-desk/freescout to 1.8.180.

Affected software

ProductAffectedFixed in
GitHubfreescout-help-desk/freescoutpkg:github/freescout-help-desk/freescoutOther threatsAffected
  • <1.8.180
Fixed in
  • 1.8.180

Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.

AI-suggested

European organizations should immediately verify their FreeScout version and upgrade to version 1.8.180 or later, where the vulnerability is patched. Until the upgrade is applied, restrict user permissions to the minimum necessary, specifically limiting the ability to edit other users' profiles to trusted administrators only. Implement monitoring and alerting on user account modifications, especially password changes initiated by other users, to detect potential exploitation attempts. Employ multi-factor authentication (MFA) for all user accounts to reduce the impact of compromised credentials. Conduct regular audits of user permissions and access logs to identify anomalous activities. Additionally, consider network segmentation to isolate the FreeScout server from broader internal networks, limiting potential lateral movement if compromised. Finally, educate administrators and users about the risks of privilege misuse and enforce strict change management policies for user account modifications.

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, when adding and editing user records using the fill() method, there is no check for the absence of the password field in the data coming from the user, which leads to a mass-assignment vulnerability. As a result, a user with the right to edit other users of the system can change their password, and then log in to the system using the set password. This issue has been patched in version 1.8.180.

References

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