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VulnerabilityPublished

CVE-2025-48483: freescout · Cross-site Scripting

Affects freescoutSource CVE Database V5

0

Not known to be exploited · CVSS 6.3 Medium : upgrade to 1.8.180 when convenient.

Data as of 26 Oct 2026, 17:16 UTC

CVSS 4.0 base score
6.3Medium
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.1% chance of exploitation in 30 days – higher than 4% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch
Available – fixed in 1.8.180
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:L/SA:L

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 30 May 2025

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponised: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

What to do

Upgrade freescout-help-desk/freescout to 1.8.180.

Affected software

ProductAffectedFixed in
GitHubfreescout-help-desk/freescoutpkg:github/freescout-help-desk/freescoutOther threatsAffected
  • <1.8.180
Fixed in
  • 1.8.180

Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.

AI-suggested

European organizations should immediately verify their FreeScout version and upgrade to version 1.8.180 or later, where the vulnerability is patched. Until upgrade is possible, organizations should implement strict email filtering and sanitization policies to detect and block emails containing suspicious or malformed signatures. Employing Content Security Policy (CSP) headers can help mitigate the impact of XSS by restricting script execution contexts. Administrators should be trained to recognize phishing attempts and avoid opening suspicious emails, especially those with unusual signatures. Regular security audits and penetration testing of the help desk environment can identify residual risks. Additionally, organizations should monitor logs for unusual administrative actions that could indicate exploitation attempts. Network segmentation of the help desk system and limiting administrative access to trusted networks can reduce attack surface. Finally, implementing multi-factor authentication (MFA) for administrative accounts can mitigate the risk of session hijacking resulting from XSS attacks.

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to incorrect input validation and sanitization of user-input data during mail signature sanitization. An attacker can inject arbitrary HTML code, including JavaScript scripts, into the page processed by the user's browser, allowing them to steal sensitive data, hijack user sessions, or conduct other malicious activities. Additionally, if an administrator accesses one of these emails with a modified signature, it could result in a subsequent Cross-Site Request Forgery (CSRF) vulnerability. This issue has been patched in version 1.8.180.

References

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