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VulnerabilityPublished

CVE-2025-48488: freescout · Cross-site Scripting

Affects freescoutSource CVE Database V5

0

Not known to be exploited · CVSS 4.6 Medium : upgrade to 1.8.180 when convenient.

Data as of 26 Oct 2026, 17:16 UTC

CVSS 4.0 base score
4.6Medium
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.2% chance of exploitation in 30 days – higher than 19% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch
Available – fixed in 1.8.180
CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:N/SA:N

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 30 May 2025

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponised: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

What to do

Upgrade freescout-help-desk/freescout to 1.8.180.

Affected software

ProductAffectedFixed in
GitHubfreescout-help-desk/freescoutpkg:github/freescout-help-desk/freescoutOther threatsAffected
  • <1.8.180
Fixed in
  • 1.8.180

Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.

AI-suggested

European organizations should immediately verify their FreeScout version and upgrade to version 1.8.180 or later to apply the official patch. Additionally, ensure that the .htaccess file is present and correctly configured to prevent unauthorized file uploads. Implement strict file upload validation and sanitization on the server side to block malicious HTML or script files. Employ Content Security Policy (CSP) headers to restrict the execution of unauthorized scripts in browsers accessing the help desk portal. Regularly audit and monitor web server directories for unexpected file deletions or uploads. Educate users about the risks of interacting with suspicious links or files, as user interaction is required for exploitation. Finally, integrate FreeScout patch management into the organization's broader vulnerability management program to ensure timely updates.

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, deleting the file .htaccess allows an attacker to upload an HTML file containing malicious JavaScript code to the server, which can result in a Cross-Site Scripting (XSS) vulnerability. This issue has been patched in version 1.8.180.

References

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