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VulnerabilityPublished

CVE-2025-48875: freescout · Cross-site Scripting

Affects freescoutSource CVE Database V5

0

Not known to be exploited · CVSS 4.6 Medium : upgrade to 1.8.181 when convenient.

Data as of 26 Oct 2026, 10:12 UTC

CVSS 4.0 base score
4.6Medium
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.2% chance of exploitation in 30 days – higher than 16% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch
Available – fixed in 1.8.181
CVSS:4.0/AV:N/AC:H/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:N/SA:N

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 30 May 2025

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponised: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

What to do

Upgrade freescout-help-desk/freescout to 1.8.181.

Affected software

ProductAffectedFixed in
GitHubfreescout-help-desk/freescoutpkg:github/freescout-help-desk/freescoutOther threatsAffected
  • <1.8.181
Fixed in
  • 1.8.181

Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.

AI-suggested

Organizations should immediately upgrade FreeScout installations to version 1.8.181 or later, where the vulnerability has been patched. Until the upgrade is applied, administrators should restrict profile data modification privileges to trusted users only and monitor logs for suspicious profile update or deletion activities. Implementing Content Security Policy (CSP) headers can help mitigate the impact of XSS by restricting the execution of unauthorized scripts. Additionally, web application firewalls (WAFs) can be configured to detect and block common XSS payloads targeting the affected input fields. Regular security training for users to recognize phishing or social engineering attempts that might trigger malicious profile updates is also recommended. Finally, organizations should audit their FreeScout deployment for any signs of compromise and ensure that session management and authentication mechanisms are robust to limit the damage from potential XSS exploitation.

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.181, the system's incorrect validation of last_name and first_name during profile data updates allows for the injection of arbitrary JavaScript code, which will be executed in a flesh-message when the data is deleted, potentially leading to a Cross-Site Scripting (XSS) vulnerability. This issue has been patched in version 1.8.181.

References

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