VulnerabilityPublished 30 May 2025

CVE-2025-48880: freescout · Race Condition

Affects freescoutSource CVE Database V5

Not known to be exploited · CVSS 5.1 Medium : upgrade to 1.8.181 when convenient.

Data as of 26 Oct 2026, 09:15 UTC

CVSS 4.0 base score

5.1Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.3% chance of exploitation in 30 days – higher than 33% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch: Available – fixed in 1.8.181

CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:L/VI:L/VA:L/SC:N/SI:N/SA:N

Attack Vector: Network
Attack Complexity: Low
Attack Requirements: None
Privileges Required: High
User Interaction: None
Vulnerable system confidentiality: Low
Vulnerable system integrity: Low
Vulnerable system availability: Low
Subsequent system confidentiality: None
Subsequent system integrity: None
Subsequent system availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable system is bound to the network stack and the set of possible attackers extends beyond the other options listed below, up to and including the entire Internet. Such a vulnerability is often termed “remotely exploitable” and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: The attacker must take no measurable action to exploit the vulnerability. The attack requires no target-specific circumvention to exploit the vulnerability. An attacker can expect repeatable success against the vulnerable system.
Attack Requirements: None: The successful attack does not depend on the deployment and execution conditions of the vulnerable system. The attacker can expect to be able to reach the vulnerability and execute the exploit under all or most instances of the vulnerability.
Privileges Required: High: The attacker requires privileges that provide significant (e.g., administrative) control over the vulnerable system allowing full access to the vulnerable system’s settings and files.
User Interaction: None: The vulnerable system can be exploited without interaction from any human user, other than the attacker.
Vulnerable system confidentiality: Low: There is some loss of confidentiality. Access to some restricted information is obtained, but the attacker does not have control over what information is obtained, or the amount or kind of loss is limited. The information disclosure does not cause a direct, serious loss to the Vulnerable System.
Vulnerable system integrity: Low: Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact to the Vulnerable System.
Vulnerable system availability: Low: Performance is reduced or there are interruptions in resource availability. Even if repeated exploitation of the vulnerability is possible, the attacker does not have the ability to completely deny service to legitimate users. The resources in the Vulnerable System are either partially available all of the time, or fully available only some of the time, but overall there is no direct, serious consequence to the Vulnerable System.
Subsequent system confidentiality: None: There is no loss of confidentiality within the Subsequent System or all confidentiality impact is constrained to the Vulnerable System.
Subsequent system integrity: None: There is no loss of integrity within the Subsequent System or all integrity impact is constrained to the Vulnerable System.
Subsequent system availability: None: There is no impact to availability within the Subsequent System or all availability impact is constrained to the Vulnerable System.

Definitions: FIRST CVSS v4.0 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 30 May 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponised: Public exploit code exists in Metasploit or Exploit-DB, or CISA SSVC reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Upgrade freescout-help-desk/freescout to 1.8.181.

Affected software

Product	Affected	Fixed in
GitHubfreescout-help-desk/freescout`pkg:github/freescout-help-desk/freescout`Other threats	Affected <1.8.181	Fixed in 1.8.181

Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.

AI-suggested

To mitigate this vulnerability, European organizations should immediately upgrade FreeScout installations to version 1.8.181 or later, where the race condition has been patched. Beyond patching, organizations should enforce strict access controls and monitoring around administrative accounts to prevent unauthorized or accidental misuse. Implementing multi-factor authentication (MFA) for admin users can reduce the risk of credential compromise. Additionally, organizations should audit user deletion workflows and logs to detect anomalies or repeated failures that might indicate exploitation attempts. For environments with high availability requirements, consider implementing transactional integrity checks or backups before performing bulk user deletions to recover from potential data inconsistencies. Finally, maintain an up-to-date inventory of FreeScout deployments and ensure timely application of security updates as part of a robust vulnerability management program.

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.181, when an administrative account is a deleting a user, there is the the possibility of a race condition occurring. This issue has been patched in version 1.8.181.

Impact

For European organizations utilizing FreeScout as their help desk or shared mailbox solution, this vulnerability presents a risk primarily to administrative operations. If exploited, it could lead to inconsistent user data states or partial deletion failures, potentially causing operational disruptions in customer support or internal ticketing processes. While the impact on data confidentiality or system availability is limited, the integrity of user management processes could be compromised, leading to administrative confusion or errors. In regulated environments, such as those governed by GDPR, any data inconsistency or loss—even if accidental—can raise compliance concerns. Additionally, organizations relying heavily on FreeScout for critical support functions may experience degraded service quality or increased administrative overhead to resolve issues stemming from this race condition. The requirement for administrative privileges to exploit the vulnerability reduces the risk of external attackers leveraging it directly; however, insider threats or compromised admin accounts could pose a realistic threat vector.

CWE-362Concurrent Execution using Shared Resource with Improper Synchronization ('Race Condition') (opens in a new tab)
Class weaknessLikelihood of exploit: MediumOWASP Top 10 A06:2025: Insecure Design (opens in a new tab)
The product contains a concurrent code sequence that requires temporary, exclusive access to a shared resource, but a timing window exists in which the shared resource can be modified by another code sequence operating concurrently.
Architecture and Design
In languages that support it, use synchronization primitives. Only wrap these around critical code to minimize the impact on performance.
Architecture and Design
Use thread-safe capabilities such as the data access abstraction in Spring.
Architecture and Design
Minimize the usage of shared resources in order to remove as much complexity as possible from the control flow and to reduce the likelihood of unexpected conditions occurring.
OWASP Cheat Sheets
Abuse Case (opens in a new tab)
Secure Design Principles (opens in a new tab)
OWASP ASVS 4.0.3
V1.11.2 (opens in a new tab)
Attack patterns
Leveraging Time-of-Check and Time-of-Use (TOCTOU) Race Conditions (opens in a new tab)
Leveraging Race Conditions (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

Community reviews

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Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 7 Jul 2025, 21:25 UTC

WeaknessesCWE-362

Technical details

References

Community reviews

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