CVE-2025-58163: freescout · Deserialization of Untrusted Data
Affects freescoutSource CVE Database V5
Not known to be exploited · CVSS 8.6 High : upgrade to 1.8.186 soon.
Data as of 26 Oct 2026, 06:26 UTC
- EPSS
- 0.7% chance of exploitation in 30 days – higher than 53% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
- Patch
- Available – fixed in 1.8.186
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:NExploitation evidence
Disclosed: evidence found.
CVE published 3 Sep 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 2026-10-26.
What to do
Upgrade freescout to 1.8.186.
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| freescout-help-desk freescout | Affected
| Fixed in
|
AI-suggested
European organizations should immediately upgrade FreeScout to version 1.8.186 or later, where the vulnerability is fixed. If immediate upgrade is not feasible, organizations should restrict access to the vulnerable endpoint by implementing strict network segmentation and access controls, limiting authenticated user privileges to only those necessary, and monitoring for unusual activity around the `/help/{mailbox_id}/auth/` endpoint. Additionally, organizations should rotate the APP_KEY to invalidate any attacker knowledge of the key, though this requires careful handling to avoid service disruption. Implementing web application firewalls (WAFs) with rules to detect and block suspicious serialized payloads can provide temporary protection. Regular auditing of logs for anomalous deserialization or decryption errors can help detect exploitation attempts. Finally, organizations should conduct internal security awareness training to prevent credential compromise and enforce strong authentication mechanisms.
Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186.