CVE-2025-60235 is a critical security vulnerability identified in the Plugify Helpdesk Support Ticket System plugin for WooCommerce, affecting all versions up to and including 2.1.0. The vulnerability arises from the plugin's failure to restrict the upload of files with dangerous types, allowing an attacker to upload malicious files without any authentication or user interaction. This unrestricted file upload flaw can be exploited remotely over the network (AV:N), with low attack complexity (AC:L), no privileges required (PR:N), and no user interaction needed (UI:N). The scope of the impact is changed (S:C), meaning the vulnerability affects resources beyond the initially vulnerable component. The CVSS vector indicates a maximum score of 10.0, reflecting critical impacts on confidentiality, integrity, and availability (C:H/I:H/A:H). Exploiting this vulnerability could allow an attacker to execute arbitrary code on the server, gain unauthorized access to sensitive data, disrupt services, or deploy further malware. The plugin is widely used in WooCommerce-based e-commerce sites to provide helpdesk and support ticketing functionality, making the vulnerability particularly dangerous for online retailers. Although no known exploits have been reported in the wild yet, the critical nature and ease of exploitation make it a high-priority threat. The vulnerability was publicly disclosed on November 6, 2025, with no patches currently available, increasing the urgency for immediate mitigation steps.

For European organizations, this vulnerability poses a significant risk, especially those operating e-commerce platforms using WooCommerce with the Plugify Helpdesk Support Ticket System plugin. Successful exploitation could lead to complete system compromise, allowing attackers to steal customer data, including personal and payment information, which would have severe privacy and regulatory implications under GDPR. The integrity of support ticket data and communications could be undermined, damaging customer trust and operational reliability. Availability could also be impacted by denial-of-service conditions or ransomware deployment, disrupting business continuity. Given the criticality and ease of exploitation, attackers could rapidly leverage this vulnerability to target multiple organizations, causing widespread damage. The reputational damage and potential financial losses from data breaches and downtime could be substantial. Furthermore, the lack of patches increases the window of exposure, making proactive defenses essential.

1. Immediately disable or restrict the file upload functionality in the Plugify Helpdesk Support Ticket System plugin until a security patch is released. 2. Implement strict server-side validation of uploaded files, allowing only safe file types (e.g., images, PDFs) and rejecting all executable or script files. 3. Use file type verification techniques such as MIME type checking and content inspection rather than relying solely on file extensions. 4. Employ sandboxing or isolation mechanisms for handling uploaded files to prevent execution of malicious code. 5. Monitor web server logs and application logs for suspicious upload activity or attempts to upload dangerous file types. 6. Apply web application firewall (WAF) rules to block known attack patterns targeting file upload endpoints. 7. Keep all WooCommerce plugins and the WordPress core updated, and subscribe to vendor security advisories for timely patching. 8. Conduct regular security audits and penetration testing focusing on file upload functionalities. 9. Educate staff and administrators about the risks of unrestricted file uploads and encourage prompt reporting of anomalies. 10. Prepare incident response plans to quickly contain and remediate any exploitation attempts.